Grainger has distributed IP phones to 4,300 customer-service agents working in 411 contact centers and company branches nationwide.
W.W. Grainger Inc. says it has completed the deployment of a huge voice-over-IP network for its customer-service agents. The $5 billion maker of facilities-maintenance products expects the system to help agents get to customer calls quicker.
It's another major win that lends further momentum to the adoption of VoIP technology.
Grainger has distributed IP phones to 4,300 customer-service agents working in 411 contact centers and company branches nationwide. It has bought 7,100 IP phones. The company hasn't disclosed what it paid for the system.
IP-telephony vendor Spanlink Communications Inc. built the network based on its own system-management and Cisco Systems' IP Communications and IP Contact Center products.
The Business of Going DigitalDigital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.