Grainger has distributed IP phones to 4,300 customer-service agents working in 411 contact centers and company branches nationwide.
W.W. Grainger Inc. says it has completed the deployment of a huge voice-over-IP network for its customer-service agents. The $5 billion maker of facilities-maintenance products expects the system to help agents get to customer calls quicker.
It's another major win that lends further momentum to the adoption of VoIP technology.
Grainger has distributed IP phones to 4,300 customer-service agents working in 411 contact centers and company branches nationwide. It has bought 7,100 IP phones. The company hasn't disclosed what it paid for the system.
IP-telephony vendor Spanlink Communications Inc. built the network based on its own system-management and Cisco Systems' IP Communications and IP Contact Center products.
5 Top Federal Initiatives For 2015As InformationWeek Government readers were busy firming up their fiscal year 2015 budgets, we asked them to rate more than 30 IT initiatives in terms of importance and current leadership focus. No surprise, among more than 30 options, security is No. 1. After that, things get less predictable.
Top IT Trends to Watch in Financial ServicesIT pros at banks, investment houses, insurance companies, and other financial services organizations are focused on a range of issues, from peer-to-peer lending to cybersecurity to performance, agility, and compliance. It all matters.
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