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July 7, 1997
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Service Boom Survey Results
1. Which of the following vendors provide you with services?
Software vendors
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94%
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Hardware manufacturers
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89%
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Technology specialist firms
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75%
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Local firms
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74%
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Value-added resellers
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70%
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Major systems integrators
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60%
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Big Six firms
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52%
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Industry specialist firms
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52%
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Note: Total exceeds 100% because of multiple responses
2. What percentage of your IS budget is spent on services?
0% to 15%
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22%
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15% to 35%
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50%
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35% to 50%
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17%
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More than 50%
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11%
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3. Over the next 12 months, will the percentage of your IS budget spent on services:
Increase
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41%
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Decrease
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12%
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Stay the same
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47%
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4. Over the past two years, have your choices for services vendors:
In
creased
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58%
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Decreased
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8%
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Stayed the same
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34%
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5. Who at your company has primary responsibility for managing contracts
with IT services vendors?
Internal staff
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98%
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Prime contractor
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2%
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6. What are the qualifications of those employees who manage services vendors?
Relevant IT management experience
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80%
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Prior experience managing services vendors
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61%
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Business or financial background/education
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58%
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Former employee of a services vendor
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9%
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Other
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3%
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Note: Total exceeds 100% because of multiple responses
DATA:
INFORMATIONWEEK
SURVEY OF 100 IS EXECUTIVES
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