rnst & Young LL
P last week announced one of the largest implementations yet of a product in the emerging category of knowledge-management tools. The New York professional-services firm has deployed Verity Inc.'s IntelliServ on 25,000 seats in the United States and will roll out the application to 75,000 users worldwide by year's end.
IntelliServ, which began shipping last week, combines indexing, searching, and push technology to help companies organize data stored in multiple sources and deliver only relevant information to users. Analysts say no single product offers a complete system for storing, organizing, and distributing knowledge, but firms such as Ernst & Young are integrating such tools with other products to create fully functional knowledge-management systems (see related story "
Net Info Gets Organized
").
Ernst & Young's Knowledge-Management System
|
- Being rolled
out to 75,000 users worldwide by year's end
- Provides ability to search 400 Notes or Oracle databases and network file servers with a single query
- Future capabilities will let users query document-management and search and retrieval systems
- Users will be able to have specific information pushed to their desktops
|
Ernst & Young has 400 Notes databases that hold information about best practices and articles from outside news services. Users also store information in several Windows NT file servers, and the firm stores multimedia course materials in a relational database from Oracle. Ernst & Young's initial implementation of IntelliServ will let users search across all of these data sources with a single query. Future implementations will extend the system to PC Docs Inc.'s document-management system, Folio Corp.'s search and retrieval system, and Microsoft's SQL Server. Ernst & Young also plans to create profiles of users' interests and push relevant information t
o their desktops.
IntelliServ's support for Notes databases heavily influenced Ernst & Young's selection, says John Beattie, director of program management at Ernst & Young. "With Notes, you had to know to go into a certain database to find relevant information. Now with Verity, one query searches all data," he explains.
Verity, in Sunnyvale, Calif., says IntelliServ is available for $7,995 and includes a license for five clients.
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rnst & Young LL
P last week announced one of the largest implementations yet of a product in the emerging category of knowledge-management tools. The New York professional-services firm has deployed Verity Inc.'s IntelliServ on 25,000 seats in the United States and will roll out the application to 75,000 users worldwide by year's end.
