InformationWeek
Defining The Business Value Of Technology
August 16, 1999
Arizona's IT Contract
State inks deal with services vendors
John Kelley, director of the Arizona Government Information Technology Agency, says the deal
combines multivendor contracts and lowers Arizona's total cost of IT ownership by reducing the
number of IT contractors the state hires. The contract also helps the agency overcome the dearth
of IT talent and get the level of service it requires. "For the first time, we'll be monitoring the
service levels that contractors provide to make sure we're getting the service we need," Kelley
says.
As part of the three-year agreement, valued at $50 million a year, services vendors CompUSA,
Ikon, Inacom, and MicroAge will provide Acer, Apple, Compaq, Dell, Hewlett-Packard, IBM, NEC,
Panasonic, and Toshiba desktop and server hardware--as well as software, services, and
support--to state agencies. MicroAge will also provide a dedicated toll-free number for agencies
to call for computer-related needs.
This is the third services contract between MicroAge and Arizona. The systems integrator
recently upgraded personal computers as part of the Arizona Department of Transportation's
year 2000 compliance initiatives and provided technology to support the department's Freeway
Management System, which monitors traffic conditions. MicroAge is also combining databases
and database-management programs in the state's criminal justice system and is involved in
creating a telecommuting pilot program for the Arizona Department of Administration.
Related links:
And from our sister publications:
rizona counties, cities, school districts,
and state universities hope to reduce IT costs and provide uniform services to more than 35,000
users through a deal that the Arizona Government Information Technology Agency signed last
week with systems integrator MicroAge Technology Services and other IT vendors.
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