InformationWeek
Defining The Business Value Of Technology
August 16, 1999
Frontier's Message
Provider to offer E-mail, messaging services to ISPs and business customers
Users will be able to access E-mail and voice-mail data over the Internet via Web browsers from
anywhere in the world, says Rolla Huff, president and chief operations officer of Frontier. To
offer the services, Frontier is using Sun's iPlanet software and Internet Mail servers, and it's
standardizing on messaging, calendar, and directory software from the Sun-Netscape alliance.
Frontier says the services will be able to support millions of simultaneous users; the company
plans to offer guaranteed service levels to all customers.
The services confirm a general trend toward outsourcing applications and messaging, says Laura
Ventura, director of market research at the Radicati Group, a consulting and market-research
firm that specializes in messaging. "The offering gives business customers more robust
applications and enterprise-grade service, with Frontier offering almost 100% service-level
agreements," she says. The services also offer ISPs an alternative to Software.com, the leading
provider of hosted messaging software to service providers, opening the door to more customer
choice.
Frontier revealed last month that it's deploying voice-over-IP equipment to offer voice-over-IP
and unified messaging services by year's end. Eventually, the company says, it will combine its
voice-over-IP network with messaging, collaboration, and calendar services.
Related links:
And from our sister publications:
ommunications services provider Frontier
Corp. said last week that it will offer outsourced messaging and E-mail services based on Sun
Microsystems and Netscape hardware and software. The services will be available to Internet
service providers and business customers by the fourth quarter.
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