InformationWeek
Defining The Business Value Of Technology
August 23, 1999
Project Watchers
Cognizant tools automate monitoring
The suite comprises Metrics Cockpit, which generates project progress reports and benchmark
analysis; Online Watch Log, a tool that alerts offshore teams about job failures; and Change
Request Manager, a logging system that catalogs activities by project team members.
The tools are designed to automate project management outside the scope of human error, says
Francisco D'Souza, Cognizant's VP of business operations.
Electronic-commerce and Internet functions are driving more of the changes that clients need to
make to their systems, D'Souza says. "Legacy apps weren't designed to handle the high
transaction volumes associated with the Web or to operate 24 by 7, so change requests are
common and managing those changes is imperative," he says.
CCC Information Services, a Chicago software developer for the auto claims industry, uses
Online Watch Log in conjunction with Cognizant's offshore data-center services to gauge changes
in its systems. "Cognizant's staff can monitor our systems," says Roland Farber, CCC's senior
project manager, "and my people don't have to be constantly on call."
Related links:
And from our sister publications:
ognizant Technology Solutions, a provider
of offshore systems-management and application development services from its India data
centers, this week will unveil a suite of project-management tools that will be offered as part
of its services contracts.
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