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February 28, 2000

All-In-One Package Aids Network Troubleshooting
Silverback offering simplifies the collection and use of data

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ilverBack Technologies Inc. this week is unveiling InfoCare, a hardware, software, middleware, and service package designed to make it easier to collect and use network data.

InfoCare includes an Intel-based server running Red Hat Linux 6.1 installed on the client's site. The server comes preconfigured with database software from Sybase Inc., security- scanning software from Network Associates Inc., and polling, asset-inventory, and root-cause analysis software from Riversoft Ltd. That package is connected to the client's network via Extensible Markup Language middleware created by SilverBack that accesses the server via a virtual private network.

SilverBack provides remote service activation, proactive software upgrades, maintenance, and network troubleshooting, and it backs up the client's local database weekly. InfoCare is priced from $1,000 to $3,000 monthly, depending upon the services selected.

Customers can also access SilverBack's InfoPortal, a Web site that provides information about their software upgrades, maintenance records, troubleshooting, and historical data.

Fiber Optic Technologies Inc., a systems integrator in Tucson, Ariz., plans to use InfoCare. Says Jon Olsen, general manager of network information systems for Fiber Optic, "We can use the information gathered by SilverBack's technology as criteria for determining what's causing network congestion and how to fix it."

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