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March 20, 2000

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IT Consulting Facilitates Super-Fast Super(E)market
By John Foley

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On Friday, March 3, business executives from major consumer-products companies-members of the Grocery Manufacturers of America trade group-decided to create an online marketplace. Within 24 hours, a team of consultants from PricewaterhouseCoopers had drafted a plan. On March 7, the plan was presented to a GMA executive steering committee. Last week, the group disclosed its intentions to the rest of the world.

The consumer-products megamarketplace evolved from concept to commitment in less than two weeks, a turnaround that's remarkable because it's so fast-and so common in the rush to E-business.

"I've been doing consulting for 14 years, and it's always been fast-paced," says Tig Gilliam, the partner in charge of PricewaterhouseCoopers' consumer packaged-goods industry sector. "But it's gotten faster. The pace is incredible-and it needs to be."

The need for speed is causing businesses in all industries to turn to professional-services organizations such as PricewaterhouseCoopers for help. The firm estimates its E-business-related services revenue will grow 57% during its fiscal year, to $3.5 billion. To keep up, PricewaterhouseCoopers expects to have 14,000 consultants trained in E-business by year's end, up from 5,000 at the end of last year.

Nick Riso, VP of E-business at Nestlé USA Inc. in Glendale, Calif., which will participate in the

E-marketplace, says PricewaterhouseCoopers helped bring the consumer-products companies together and will continue to be involved in the effort for at least another four to six weeks. At Nestlé, he adds, "We're still ramping up on the use of technology consulting partners. That will continue to grow."

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