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April 24, 2000

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Editor: Logan Harbaugh (lharbaug@cmp.com)

Epson America's Expression1600 | Blue Martini Customer Interaction System | Ixia's QoS Performance Tester | WareSource's Self-Help Desk | PentaWare's PentaZip file-compression software | Epson America's PowerLite 700c | Western Telematic's Console Management Switch | VSI's Mentor | Visual Vision's iPer Hyper Publish PRO | Hewlett-Packard's HP DLT Autoloader 818 | Adtran's Atlas 550 | ThinWEB Technologies' WebCrumbs 2.0 |

Faster Scanning
Epson America's Expression1600 is a graphics scanner that achieves 1,600-by-3,200 dpi resolution. It's available in four configurations: the Special Edition, Artist, Professional, and Professional FireWire models. Special Edition includes Epson Twain Pro drivers only. The others include a color-management utility for calibrating the scanner, monitor, and printer,

Adobe Photoshop 5.0 LE, a document-management application, and an optical character recognition application. Price: $799 for the Special Edition, $899 for the Artist, $1,099 for the Pro, and $1,399 for the Pro FireWire. Epson America:

800-463-7766; www.epson.com

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Full-Featured CRM
Blue Martini Software has unveiled the Blue Martini Customer Interaction System version 3.0 customer-relationship management suite. The upgrade expands from six to eight modules with the introduction of the TeleConnect module for customer interaction through call centers and the Customer Collaboration module, which lets dispersed shoppers visit a Web store together and have an online discussion. Price: Starts at $1,000,000. Blue Martini

Software: 650-356-4000; www.bluemartini.com

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GPS Time Stamps
Ixia has introduced a QoS Performance Tester with integrated global positioning system technology. It is aimed both at Internet service providers and carriers that must validate network performance to verify quality-of-service metrics for service-level agreements. It's useful not only for bandwidth providers but also for large users that require an independent measure of network performance. It can measure latency and jitter through a WAN. Price: Starts at $8,000 per chassis; interface load modules are priced separately.

Ixia Communications: 818-871-1800; www.ixia.com

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Notes Self-Help
WareSource's Self-Help Desk is an electronic support system for Lotus Notes users that combines just-in-time training, user-initiated problem solving, rich support resources, powerful help-desk features, and interactivity. It includes hundreds of multimedia tutorials and tips especially designed to support Notes release 5 users and users upgrading from release 4.x. Mobile users can take the database with them as they travel. Self-Help Desk also lets users collaborate with and learn from one another via a threaded support forum. Pricing: Starts at $8 per person per year; source code is included.

WareSource: 508-839-6916, www.waresource.com

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Easier Decompression
PentaWare's PentaZip file-compression software is certified for Windows 98 and NT. It includes integrated viewer technology capable of displaying more than 40 file formats and a viewer that lets users see file contents without waiting for the files to decompress or applications to open, eliminating the risk of viruses being launched through E-mail attachments. Files can be viewed even when the parent application is not on the user's system. A scripting feature lets users create self-running file backups and manage repetitive tasks. Price: $39.95.

PentaWare: www.pentazip.com

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High-Performance Projector
Epson America's PowerLite 700c is a lightweight three-LCD projector that delivers 800 ANSI lumens and SGA native resolution (1,024 by 768). SizeWise technology lets it accept every major notebook resolution, with resolutions from VGA (640 by 480) up to UXGA (1,600 by 1,200) with virtually no loss of picture content. It includes picture-in-picture technology, 15-degree digital keystone correction, electronic zoom, improved remote control, lockable screen menus, and on-screen help features. The lamp in three-LCD projectors runs cooler and can last up to 2,000 hours. Price: $6,999.

Epson America: 800-463-7766; www.epson.com

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Remote Serial Ports
Western Telematic's Console Management Switch lets users connect up to 16 serial console or AUX ports via Telnet. It provides secure, in-band and out-of-band access to RS232 console ports and maintenance ports on Unix servers, routers, and other network equipment. Administrators can access remote devices from anywhere in order to change configuration parameters, connect users to restricted ports, collect buffered data, and perform a variety of other administrative functions. Price: $1,295.

Western Telematic: 800-854-7226; www.wti.com

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Just-In-Time Training
VSI's Mentor is a network-delivered, just-in-time, multimedia training tool that lets companies simultaneously communicate the message behind any companywide initiative. Delivered via the Internet, CD-ROM, or LAN, it's available through bit-streaming technology in 30-to 90-second sound bites. There's no downtime, as with classroom or computer training. Mentor is available for Lotus Notes, Outlook 2000, Internet service providers, and E-business software. Price: $15 per seat for 1,000 seats.

VSI: 203-852-1010; www.vsicom.com

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Easier Hypertext
Visual Vision's iPer Hyper Publish PRO is a Windows program that can create Web pages, CDs, and catalogs from a single source document. It provides an easy-to-use tool to create hyperlinked pages. Designed for nontechnical people who don't want to worry about HTML, it can publish a whole page set, or publish the same page set on a CD. It supports maps, slides, and frame sets with no programming or script languages. Price: $165.90 for a single user, $2,999 for as many as 40 users. IPer Easy Web Editor is $29.90.

Visual Vision: www.visualvision.com

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HP Library
Hewlett-Packard's HP DLT Autoloader 818 is a one-drive, eight-slot backup library with up to 320 Gbytes of native capacity, depending on configuration, and 6-Mbyte-per-second native sustained transfer rates. An optional low-voltage differential SCSI controller works with new-generation PC servers, as well as the high-voltage differential SCSI controller for use with high-voltage SCSI host bus adapters. It includes five cartridges, a cleaning tape, a cartridge magazine, and components to get it up and running quickly, including cables, host bus adapter, terminator, TapeAssure diagnostic software, and HP TapeAlert management software. Price: Starts at $10,920.

Hewlett-Packard: 800-826-4111; www.hp.com/go/automated

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Lower-Cost integrated access
Adtran's Atlas 550 is a six-slot integrated access device that combines voice switching, time division multiplexing access, and packet switching. Voice, data, video, and Internet traffic are converged onto one or two T1 circuits for transmission over frame relay, TDM, or hybrid networks. It comes with frame relay and support for analog voice interfaces, and can migrate to asynchronous transfer mode and voice over IP.

It has four general-purpose expansion slots and two network interface option slots, supporting one or two T1 connections to the carrier network. Price: Starts at $2,995.

Adtran: 800-923-8726; www.adtran.com

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Track Web Visitors
ThinWEB Technologies' WebCrumbs 2.0 gives marketing managers easy access to Web performance management. It uses dynamic navigation technology to offer sophisticated visitor tracking for instant one-to-one marketing and user-defined reporting. It analyzes Web visitors' behavior, then returns a specific Web page in real time based on predefined or special-combination business rules. Web marketers can click on the Web pages they wish to analyze, and visitor information is captured into their databases. Price: $995.

ThinWEB Technologies: 877-844-6932; www.thinweb.com

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