InformationWeek

May 8, 2000

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Solution Series:
Cost-Effective E-Commerce Management

By Lenny Liebmann

TechEncyclopedia

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ere are some ways companies are keeping their network-management costs down as they cope with the challenges of maintaining high E-commerce service levels:

Don't balkanize E-commerce management: Creating a separate operational domain will only cost more money--and it will inhibit your ability to integrate Web and back-end systems. Create a single, unified network-management system.

Get help: Management service providers can help cut costs, accelerate technology deployment, and boost E-commerce service levels. Check them out sooner rather than later.

Less is more: Too many tools spoil the management broth. By using fewer tools--but using them more effectively--you can cut software expenses and training costs, and streamline operations.

"Follow-the-sun" management: If you have multinational locations with qualified technicians, you don't need to put on two more shifts to meet the round-the-clock demands of E-commerce. Instead, pass management responsibilities across those locations and time zones throughout the day.

Build for manageability: If you create fewer headaches in the development stage, you'll need less aspirin for management. Eliminate variables that will complicate testing and troubleshooting on your network.

Return to main story, "Management Becomes A Critical Factor."

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