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May 22, 2000

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More Wireless Services For Travelers

Worldspan teams with Neopoint to offer flight information; Airlines plan mobile offerings

By Bob Wallace

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    The days of camping out at airport gates and sweating about hotel-room and rental-car availability appear to be numbered. Worldspan LP, an aggregator of travel information for more than 500 airlines, 40,000 hotels, and 40 car-rental companies, last week teamed with portal provider NeoPoint Inc. to offer sorely needed wireless services to travelers with mobile devices.

    NeoPoint will initially use its myAladdin.com portal to provide real-time flight information and availability, with plans to offer complete flight-booking transactions to travelers with Wireless Access Protocol, Web-enabled cell phones, and personal digital assistants. The services should be available by year's end; pricing hasn't been set.

    "Our goal is to improve the travel experience by providing valuable travel information to the largest possible wireless audience by working with third parties like NeoPoint, wireless network operators, and mobile device makers," says Vela

    McClam-Mitchell, a VP at Worldspan, which charges fees to third-party participants for using its content.

    The drive to make travelers happier and more productive accelerated last week as American Airlines Inc. teamed with MobileStar Network Corp. to deploy wireless LAN packages that give notebook computers high-speed Internet access to company applications such as E-mail. The services will roll out in 49 Admirals Clubs by year's end. Customers will pay MobileStar $249 for an adapter card and software and $50 a month to use the wireless network.

    Rival Delta Air Lines Inc. sketched out plans for its wireless information services, as did online business travel booker GetThere.com. The companies don't charge for their services, which are available now, but customers must pay for a wireless connection from a service provider, which costs about $10 a month. "It's becoming a horse race to roll out information services that go beyond flight status," says Dylan Brooks, an airline-technology analyst at Jupiter Communications. "The ultimate goal is to offer real-time alerts if flights are canceled or delayed and to buy tickets over mobile devices."

    Delta is investing in the effort in order to drive the use of its services: Travelers who buy a domestic or international Business Elite ticket before May 26 receive a $500 Palm VII PDA for free.

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