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June 12, 2000

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More Online Help For Auto Dealers

Service from carabunga.com and new GM promotion aim to help dealers leverage the web

By Beth Bacheldor

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    Auto dealers are battling to prevent the Internet from cutting them out of car sales, and they are getting new tools to help. Carabunga.com last week introduced E-Promotions, an online service designed to help auto dealers develop targeted promotions online. Also, General Motors Corp. launched an online promotion it hopes will draw buyers to its dealers.

    More consumers are looking to the Internet to buy cars. Nearly 8 million new-car purchases will be influenced by Internet sites by 2003, according to a report from Forrester Research. Of those, 500,000 sales will be transacted entirely online, the report says.

    Auto dealers are starting to take advantage of the Web, says Chris Denove, a partner at J.D. Power and Associates. "Dealers are keeping a close watch on all Internet developments out of concerns that one day an online application will eliminate the dealer altogether," he says.

    To help dealers leverage the Internet, Carabunga.com-an online portal for the auto industry that's set to go live in the third quarter-will offer E-Promotions, an online service that walks dealers through the process of setting up marketing promotions, delivering them, and then measures the success of the promotions. Dealers can define a target audience and select a medium such as postcards, letters, or E-mail. At the end of the promotion period, the dealer will be able to check the response rate online.

    Meanwhile, consumers can access General Motors' new site at www.gmtickettoride.com and enter a sweepstakes to win up to 20 prizes, including a trip to the 2000 Summer Olympics in Australia and tickets to the 2001 NCAA men's basketball Final Four.

    J.D. Powers' Denove contends that such incentives could be dangerous. "While manufacturers have a legitimate interest in attracting customers to their Web sites," he says, "the use of monetary incentives creates a risk that manufacturers will once again step on the never-ending treadmill of incentives that cost the industry dearly over the past 20 years."

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