8 Great Collaboration Tools For HR - InformationWeek
IoT
IoT
Government // Enterprise Architecture
News
6/22/2011
06:01 PM
Jake Widman
Jake Widman
Slideshows
50%
50%

8 Great Collaboration Tools For HR

In the era of the "social enterprise," collaborative activities can make a big difference not only in HR efficiency but in employee satisfaction. Take a look at these eight leading HR platforms and examples of what their collaboration features have done for other companies.
Previous
6 of 9
Next


Among LBi Software's suite of offerings is CaseManager, a help desk and workflow management software. Besides handling the flow of help requests, CaseManager creates a knowledgebase out of successfully answered questions and provides employees with a self-service portal for getting their questions answered. LBi's largest client, a multibillion-dollar manufacturer--which will remain nameless--with more than 100,000 employees, uses CaseManager to route calls to the proper resource and manage interaction between HR and employees. "The customer wanted to reduce the number of calls into their help desk by letting employees get the answers themselves so the HR staff could work on other, more strategic tasks," says senior product manager Scott Tiedemann. "As new questions get submitted, they get logged and tracked through the workflow until they're resolved. The customer service representative can assign the questions to a specialist and escalate it to managers if necessary." The answer can also be added to the knowledgebase for quicker service later. "The customer reduced calls the help desk staff and recouped their investment in under two and a half years," says Tiedemann.

RECOMMENDED READING:

SAP Takes Tepid Step On Collaboration

WorkSimple Targeting Bigger Firms With Social Goals Tool

Don't Forget Users When Deploying New Collaboration Technology

Social Learning A Hit At Classic Residence

Businesses Shifting To 'Less Formal' Communication Methods

10 Steps To Mobile Worker Support

IBM Boosts Social Media Software, Services

HR And IT Take On New Talent Challenge

Previous
6 of 9
Next
Comment  | 
Print  | 
More Insights
Comments
Threaded  |  Newest First  |  Oldest First
How Enterprises Are Attacking the IT Security Enterprise
How Enterprises Are Attacking the IT Security Enterprise
To learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Register for InformationWeek Newsletters
White Papers
Current Issue
Annual IT Salary Report 
Base pay for IT professionals has remained flat this year with a median annual salary of $88,000 for staff and $112,000 for management. However, 58% of staff and 62% of managers who responded to our survey say they're satisfied with their compensation. Download this report to find out which positions earn the highest compensation.
Video
Slideshows
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
Join us for a roundup of the top stories on InformationWeek.com for the week of November 6, 2016. We'll be talking with the InformationWeek.com editors and correspondents who brought you the top stories of the week to get the "story behind the story."
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll