Before adopting Taleo talent management software, Australia's Hutchison Telecoms (aka the "3" mobile phone carrier) sent candidate resumes around by email. "We were effectively doubling our workload," says Steve Reid, the company's head of HR & Organization Capability. With Taleo, though, recruiters and hiring managers can track information about candidates in real time. "The communication between us and candidates is much faster," says Reid. "We're now seeing a much quicker time to hire." Taleo is helping not only with recruitment and hiring, but with retention. "We also want to ensure we're giving people opportunities for career growth so that they stay with us for longer," Reid says. To that end, the company uses Taleo to provide greater visibility of internal opportunities. With the software, 3 has managed to increase the number of people it hires directly--as opposed to through an agency--from 65% to 80%. And since the company had found that agency hires were three times more likely to leave within a year than direct hires, they've managed to reduce turnover as well.