InformationWeek: The Business Value of Technology

October 16, 2000

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Eality To Redo ASP Service

Vendor upgrades architecture and enhances applications

By Jennifer Maselli

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Ality Inc. this week will undertake an overhaul of its ASP service, enhancing the functionality of its applications and upgrading its architecture.

EAlity eXpress, the updated version of the company's human-resources and expense-reporting software, is equipped with a policy-based routing system for expense report and purchase requisition authorization. Requests for order approval or an expense form now will automatically be routed to the appropriate manager; previously, such requests went automatically to the applicant's immediate superior, who might have to send the form up the chain if he or she didn't have the authority to grant the request.

The new version of the applications also includes integration capabilities with Crystal Reports, a reporting product that many of eAlity's clients already have installed and wanted to use with the ASP's HR software, says eAlity CEO Gary Roberts. The software will now provide a complete audit trail of transactions and actions to appropriate managers at client sites. A redesigned user interface is designed to make it easier for administrators to access the suite's new auditing functionality.

Dick Mortland, CFO of Management Decisions Inc., an IT staffing firm in Atlanta, says the migration to the new software and network provider, which affects the HR department and a few hundred other employees, was so seamless that he wasn't even aware it occurred. "I haven't seen any performance degradation at all," Mortland says.

EAlity says it's seen its customer base swell to almost 10,000 users from within some 70 customer companies. New accounts include Cray, Nintendo, and iBeam Broadcasting, which has just rolled out eAlity's HR applications to 500 employees. The ASP's growth accounts for its migration from a Windows NT environment to Unix, where it will rely on a mix of HP-UX boxes running on Oracle8i databases. Also, eAlity is switching its network service provider to Genuity Inc. because its previous provider didn't support HP-UX. In addition, the company says, it's bringing Cisco Systems' load-balancing technology to its infrastructure.

Monthly pricing for each app starts at $10 per user.

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