InformationWeek

The Research Own the Innovation 100: The Customer Research study. The Methodology Find out how we compiled all the data and determined the best users of technology. The Benchmarking Tool See how your organization's customer strategies compare against the entire class of Innovation 100 organizations

Innovation 100: The Customer is a listing of the most innovative companies in building profitable and successful customer relationships. We offer stories analyzing the business and IT practices of some of the businesses in this year's listing. You can also view the entire list of all 100 companies ranked from one to 100 by clicking here. And to see how your organization's customer strategies compare against the entire class of Innovation 100 organizations, and its vertical industry peers, check out the InformationWeek and Cap Gemini Ernst & Young Innovation 100: The Customer Benchmarking Tool.

To learn more about the companion report, Innovation 100: The Customer, visit www.informationweek.com/reports.

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The Innovation 100 Chart
Our listing of the most innovative companies in building profitable and successful customer relationships.

The Customer Benchmarking Tool
see how your organization's customer strategies compare against the entire class of Innovation 100 organizations

Playing For Keeps
Innovation 100 companies use IT to deepen their customer ties.

Up Close

• Harrah's Bets On IT To Understand Its Customers
  
• Boise Cascade Gives Businesses What They Want
• PNC Uses The Internet To Help The Nouveau Riche
  
• New Services Bolster Low-Margin Business
  
• CDW Thinks Everyone's A Customer