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Innovation 100 December 11, 2000
The Innovation 100: Leaders In Using IT To Serve Customers
Rank
Company
URL
 Revenue (In millions)
Profile
1 Harrah's Entertainment Inc.
$3,024
Loyalty program tracks profitability of each customer. National Airlines pact lets visitors check bags directly to two Harrah's Las Vegas casinos.
2 Vanguard Group Inc.
-
Collaborative Web browsing lets phone representatives guide online users during difficult financial times such as a new job, retirement, or divorce.
3 Compaq Computer Corp.
$38,525
Computer maker has thrown its might behind Web-based PC support, including PCs that connect automatically to a support center when a problem develops.
4 Boise Cascade Corp.
$6,953
Paper manufacturer lets customers view production and inventory schedules online, buying through the same Web interface that in-house sales reps use.
5 CDW Computer Centers Inc.
$2,561
Computer reseller combines Web and direct sales; when customers buy systems online, an account manager checks the orders for quality and compatibility.
6 Arrow Electronics Inc.
$9,313
Customers have real-time access to the computer-parts distributor's inventory, while Arrow watches customer inventory to replenish automatically.
7 CareGroup Healthcare System
$1,200
Six hospitals merged patient records from separate databases to make them available at all points of care. System gets 3 million employee requests a month.
8 Office Depot Inc.
$10,263
This retailer is on pace to sell $1 billion a year in office supplies over the Internet, up from nothing three years ago. That's about 9% of U.S. sales.
9 3Com Corp.
$4,334
Back-office systems link to E-commerce site, so customers can check order status, shipping, and back-order data.
10 Staples Inc.
$8,937
Staples is using the Web to sell small-business services from insurance to domain registrationưand to let those businesses sell to each other.
11 PNC Financial Services Group Inc.
$5,200
When research showed customers have strong channel preferences, PNC created products tailored for Internet and phone banking.
12 ComponentSource Inc.
-
Company handles marketing, delivery, and fulfillment for independent software component authors, letting them focus on writing code.
13 Avnet Inc.
$9,172
Computer distributor created a group to put together hardware, software, and services needed for an entire supply-chain-management system.
14 Parker Hannifin Corp.
$4,959
Precision-parts manufacturer hosts Web pages for its distributors, who provide almost half the company's sales.
15 FedEx Corp.
$16,774
Delivery giant set up shop at Amazon.com to ship 250,000 copies of the fourth Harry Potter book on the first day it was available.
16 Amherst Corporate Computer Sales & Solutions
$392
Reseller of IT products combines Web and sales tools; it increased sales force in the same year that Web-assisted sales grew from nothing to 60% of total sales.
17 United Airlines E-Commerce
-
Airline is offering paging service that alerts travelers, and their families, when a flight has been delayed or canceled.
18 Capital One Services Inc.
$3,966
Credit-card company equips call-center reps to cross-sell phone service, loans, insurance, travel programs, and magazines.
19 PartMiner Inc.
$76
Electronic-parts auction will take all of a recurring customers' excess inventory, then quality-check the parts before sale.
20 Forsythe Technology Inc.
$536
Offers a Web-based system for IT purchasing that uses push technology to keep everyone the customer wants informed as a deal moves through the buying cycle.
21 Snap-on Inc.
$2,300
Compiling all resolved mechanic service calls into one database allows this tool company to offer a complex, automated diagnostic aid to its customers.
22 Principal Financial Group
$7,659
Internet-based 401(k) plans make it affordable to sell to underserved small businesses, where eight in 10 don't offer retirement plans.
23 United Stationers Inc.
$3,393
Office-product distributor helps resellers go 3stockless2ưUnited takes the Web order on behalf of reseller and ships directly from distribution center via UPS or FedEx.
24 Software Spectrum Inc.
$1,006
Software reseller designed an internal Web tool to manage accounts, then turned it over to customers to let them do queries and reports on their purchasing.
25 Bluestreak Inc.
-
Online advertising technology company lets clients use the Web to access real-time ad-performance data and edit ad copy on the fly.
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