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December 11, 2000 |
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The
Innovation 100: Leaders In Using IT To Serve Customers
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| Rank |
Company
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URL
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Revenue (In millions) |
Profile
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| 1 | Harrah's Entertainment Inc. |
$3,024
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Loyalty
program tracks profitability of each customer. National Airlines pact
lets visitors check bags directly to two Harrah's Las Vegas casinos.
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| 2 | Vanguard Group Inc. |
-
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Collaborative
Web browsing lets phone representatives guide online users during difficult
financial times such as a new job, retirement, or divorce.
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| 3 | Compaq Computer Corp. |
$38,525
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Computer
maker has thrown its might behind Web-based PC support, including PCs
that connect automatically to a support center when a problem develops.
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| 4 | Boise Cascade Corp. |
$6,953
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Paper
manufacturer lets customers view production and inventory schedules online,
buying through the same Web interface that in-house sales reps use.
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| 5 | CDW Computer Centers Inc. |
$2,561
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Computer
reseller combines Web and direct sales; when customers buy systems online,
an account manager checks the orders for quality and compatibility.
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| 6 | Arrow Electronics Inc. |
$9,313
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Customers
have real-time access to the computer-parts distributor's inventory, while
Arrow watches customer inventory to replenish automatically.
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| 7 | CareGroup Healthcare System |
$1,200
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Six
hospitals merged patient records from separate databases to make them
available at all points of care. System gets 3 million employee requests
a month.
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| 8 | Office Depot Inc. |
$10,263
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This
retailer is on pace to sell $1 billion a year in office supplies over
the Internet, up from nothing three years ago. That's about 9% of U.S.
sales.
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| 9 | 3Com Corp. |
$4,334
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Back-office
systems link to E-commerce site, so customers can check order status,
shipping, and back-order data.
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| 10 | Staples Inc. |
$8,937
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Staples
is using the Web to sell small-business services from insurance to domain
registrationưand to let those businesses sell to each other.
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| 11 | PNC Financial Services Group Inc. |
$5,200
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When
research showed customers have strong channel preferences, PNC created
products tailored for Internet and phone banking.
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| 12 | ComponentSource Inc. |
-
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Company
handles marketing, delivery, and fulfillment for independent software
component authors, letting them focus on writing code.
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| 13 | Avnet Inc. |
$9,172
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Computer
distributor created a group to put together hardware, software, and services
needed for an entire supply-chain-management system.
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| 14 | Parker Hannifin Corp. |
$4,959
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Precision-parts
manufacturer hosts Web pages for its distributors, who provide almost
half the company's sales.
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| 15 | FedEx Corp. |
$16,774
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Delivery
giant set up shop at Amazon.com to ship 250,000 copies of the fourth Harry
Potter book on the first day it was available.
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| 16 | Amherst Corporate Computer Sales & Solutions |
$392
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Reseller
of IT products combines Web and sales tools; it increased sales force
in the same year that Web-assisted sales grew from nothing to 60% of total
sales.
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| 17 | United Airlines E-Commerce |
-
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Airline
is offering paging service that alerts travelers, and their families,
when a flight has been delayed or canceled.
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| 18 | Capital One Services Inc. |
$3,966
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Credit-card
company equips call-center reps to cross-sell phone service, loans, insurance,
travel programs, and magazines.
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| 19 | PartMiner Inc. |
$76
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Electronic-parts
auction will take all of a recurring customers' excess inventory, then
quality-check the parts before sale.
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| 20 | Forsythe Technology Inc. |
$536
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Offers
a Web-based system for IT purchasing that uses push technology to keep
everyone the customer wants informed as a deal moves through the buying
cycle.
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| 21 | Snap-on Inc. |
$2,300
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Compiling
all resolved mechanic service calls into one database allows this tool
company to offer a complex, automated diagnostic aid to its customers.
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| 22 | Principal Financial Group |
$7,659
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Internet-based
401(k) plans make it affordable to sell to underserved small businesses,
where eight in 10 don't offer retirement plans.
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| 23 | United Stationers Inc. |
$3,393
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Office-product
distributor helps resellers go 3stockless2ưUnited takes the Web order
on behalf of reseller and ships directly from distribution center via
UPS or FedEx.
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| 24 | Software Spectrum Inc. |
$1,006
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Software
reseller designed an internal Web tool to manage accounts, then turned
it over to customers to let them do queries and reports on their purchasing.
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| 25 | Bluestreak Inc. |
-
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Online
advertising technology company lets clients use the Web to access real-time
ad-performance data and edit ad copy on the fly.
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