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Innovation 100 December 11, 2000
The Innovation 100: Leaders In Using IT To Serve Customers
26 Precision Response Corp.
$300
To handle the call center for Priceline.com's former grocery business, PRC created a mock grocery store for agents to simulate the customer experience.
27 Saba Software Inc.
$2
E-learning company is helping Norway create password-protected education network for more than 4 million workers nationwide.
28 Lotus Development Corp.
-
Lotus will apply its knowledge-management products to its own customer and sales team forums to analyze what issues are most important.
29 Toshiba America Business Solutions
-
An online network lets Toshiba quickly guarantee dealers are trained on new products before they're allowed to purchase them.
30 Emerson Electric Co.
$15,545
A typical buyer of an Emerson ClosetMaid organizer needs three trips to the hardware store to install the product. A Web site offers design tips and a complete parts list.
31 American Power Conversion Corp.
$1,337
Power-source equipment company monitors its devices remotely and E-mails users when there's a power outage or equipment failure.
32 Yellow Freight System Inc.
$3,227
Using EDI to exchange data let this trucking company utilize more truck-and-rail shipments, which helps cut transit times on busiest routes.
33 Nationwide Insurance Cos.
www.nationwideinsurance.com
$9,500
Customer Choice initiative uses Internet-based system to deliver complete client information by call center, agent, or direct-to-user online.
34 Mitsubishi Motors Sales of America
$5,590
By creating individual customer profiles, the automobile company can identify and honor what marketing channel a customer prefers to be contacted through.
35 AVT Corp.
$130
Employees of this unified messaging provider can access all customer data, including warranties and configurations, from one database.
36 Wallace Computer Services Inc.
$1,565
Wallace, a printing technology company, took over Royal Caribbean's ticket printing and also launched its electronic ticket delivery via E-mail.
37 Charles Schwab & Co.
$3,945
The largest online broker has moved with its customers to wireless, offering the PocketBroker service, which allows for wireless trading and market updates.
38 SAS Institute Inc.
$1,020
Software company's ıballotı lets customers influence development, while E-commerce site also lets customers manage their demographic information online.
39 SciQuest.com Inc.
$50
Serving the scientific community, SciQuest customizes Web purchasing to let labs do decentralized purchasing while limiting ımaverickı buying.
40 Chevron Information Technology Co.
-
Oil and gas company is creating RetailersMarketXchange, a Web marketplace for its independently owned service stations and their suppliers.
41 Perot Systems Corp.
$1,141
Helps a chain of more than 100 hospitals link up to 30,000 PCs to a legacy mainframe and a national E-mail system.
42 Subaru of America Inc.
$11,300
Potential buyers can configure a vehicle online, get a price quote, then connect to a dealer to finish the deal.
43 Garnet Hill Inc.
$85
Garment company captures every customer interaction via phone in a central database that can be accessed by each phone rep.
44 Agilent Technologies
$452
Agilent is minimizing hardware support for its switches by integrating fiber-optic, circuit, and system architecture.
45 Experian Information Solutions Inc.
$1,500
Marketing data company developed direct-mail tracking system that analyzes data from the U.S. Postal Service so customers know, for example, when to expect a response.
46 PacifiCare Health Systems
$9,989
HMO is rolling legacy databases and applications into one system to give it a single view of its customers, allowing better service and marketing.
47 Vignette Corp.
$89
E-business software company tracks Web users as they move through its online marketplace in order to suggest a solution.
48 Sarcom
$700
IT outsourcing firm gives every employee the power to spend as much as $500 with no management approval to solve a customer problem.
49 BMC Software Inc.
$1,719
System-management software seller offers consulting as well as softwareıMotley Fool investor site chose BMC to assess its Web-site downtime woes.
50 BOC Gases
$4,879
Specialty gas provider offers online buying that complementsıand sometimes replacesıcustomers' internal purchasing processes and materials.
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