Welcome Guest. | Log In| Register | Membership Benefits

Innovation 100 December 11, 2000
The Innovation 100: Leaders In Using IT To Serve Customers
51 MassMutual Retirement Services
-
Combining 401(k) and pension plans into one service program means employees can access all their retirement information at one place-by phone, by paper, or online.
52 Descartes Systems Group
$44
By moving its logistics software to the Web, Descartes makes it easier for customers to collaborate and find inefficiencies in their supply chains.
53 Applied Industrial Technologies Inc.
$1,572
Industrial distributor links customer storeroom scanners with order systems to generate a purchase order automatically.
54 Johnson Controls Automotive
$12,000
Automotive parts company is developing a system in which requests for parts under warranty will automatically generate billing paperwork.
55 Focal Communications Corp.
$127
By providing voice, data, and Internet services to large companies and service providers, Focal is taking on long-established regional telecom companies.
56 SilverStream Software Inc.
$23
Customers didn't have the bandwidth to properly test SilverStream's software, so it started offering load-testing services to forecast the application's impact.
57 Texaco Inc.
$35,691
IT has armed oil company's global road warriors with international E-mail and mobile phone systems so customers can more easily reach them.
58 J.D. Edwards & Co.
$944
Software for collaborative commerce is built as components so E-businesses that are evolving quickly can change infrastructure to keep up.
59 Nabisco Inc.
$8,268
Snack maker replaced phone and fax ordering system with Web front end that lets buyers get an overview of their relationship, even if ordering from multiple locations.
60 Borders Group Inc.
$3,000
Book and music seller broadcasts its in-store events over the Web, creating what it calls a one-stop read-watch-buy experience.
61 Remedy Corp.
$229
CRM provider has adapted to clients as diverse as Internet startup Driveoff.com and the California naval construction base Port Hueneme.
62 American Airlines Inc.
$17,730
Sale AAlert system notifies customers of sales to their preferred locations, while Net SAAver gives subscribers E-mail each week of nonadvertised, last-minute low fares.
63 Dade Behring Inc.
$1,309
Medical diagnostic equipment business is launching Web-based training and technical documentation to become more timely than its classrooms-and-books approach.
64 Prudential Insurance Company of America
-
Armed 9,000 agents with notebook computers, through which they can access full customer data and marketing materials from office or customer sites.
65 Science Application International Corp.-SAIC
$5,500
Helping the Bureau of Land Management put records online gives researchers and genealogists-including the homebound-much wider access.
66 CoStar Group Inc.
$42
Real-estate research company tracks and directs its research trucks by global positioning system and feeds data back wirelessly to speed information processing.
67 Infinium Software Inc.
$122
Analytical tools from this software maker help free IT departments such as Mirage casinos from having to run reports for end users.
68 Intel Corp.
$29,400
Chipmaker has customized more than 18,000 Web environments for clients and is building system to notify customers who don't want to log on to keep informed.
69 PepsiAmericas Inc.
$576
Beverage maker is giving more detailed data back to customers on their ordering patterns, such as seasonal spikes or ad-driven changes.
70 Zurich U.S.
$3,800
Letting large companies customize reports about their insurance data online helps them identify accident trends.
71 Maxtor Corp.
$2,486
Disk-drive maker lets customers order replacements for products still under warranty entirely using the Web.
72 WorldCom Inc.
$37,120
Beyond online ordering and payment for telecom services, WorldCom lets customers monitor voice and data volume in real time.
73 Equitable Resources Inc.
$1,063
Building on its reputation as a utility, Equitable offers water heater, furnace, and plumbing repairs, plus gas and water insurance.
74 Galileo International Inc.
$1,526
Provides travel agents with tools so customers can check their own travel itineraries online or via wireless devices, saving agents time.
75 St. Joseph Health System
$2,500
Hospital group is connecting more than 1,000 doctors to patient records through network and wireless devices. Next up: giving patients the same access.
View the next 25
View the previous 25
Back to the Innovation 100 Home Page
Send Us Your Feedback