InformationWeek

December 11, 2000

The Innovation 100: Leaders In Using IT To Serve Customers
76	Celestica Inc.	www.celestica.com	$5,300	Celestica makes computers for name-brand companies and fulfills orders directly to the user without the company ever having to put the product in inventory.
77	Ingersoll-Rand Co.	www.ingersoll-rand.com	$7,667	Maker of locks and electronic-access systems created Safe Schools program, available online, to help educators evaluate security in their buildings.
78	ASAP Software	www.asap.com	-	Online software license reseller gives customers round-the-clock Web access to let managers run their own reports on what software has been purchased.
79	Old Dominion Freight Line Inc.	www.odfl.com	$480	Because clients want proof of delivery before paying, this shipping company has started scanning all customer documents into a Web-accessible database.
80	TRW Inc.	www.trw.com	$16,969	Web page lets aeronautical crews research, order, and track spare parts round-the-clock.
81	Genuity Inc.	www.genuity.com	$706	Company's Black Rocket program promises an E-business backbone�Net access, security, and Web and application hosting�from one source in 10 business days.
82	Excell Agent Services	www.excellglobal.com	$157	Bonuses at this call-center service firm are tied to an entire division meeting weekly and monthly customer-service standards.
83	Concord Communications Inc.	www.concord.com	$67	Facing growth and a labor shortage, telecom service company is creating a data-base of past problems and their solutions for customers, employees, and resellers.
84	iiPrint.com Inc.	www.iprint.com	$3,256	Customers can save designs and order printing from iPrint's Web site, then track it through production.
85	Cendant Real Estate Franchise	www.cendant.com	$571	Franchiser of Century 21 Realtors created an E-learning system as part of its Web site and is tracking ties between training and performance.
86	Solutech Inc.	www.solutechinc.com	$42	This E-business consulting firm added a creative arm, including illustrators and copywriters, to meet customer demand for better design as well as better IT.
87	Lawrence Transportation Systems Inc.	www.lawrence transportation.com	$30	Moving company lets customers track their possessions via the Internet as they move across the country.
88	Comshare Inc.	www.comshare.com	$61	Planning and budgeting software company unites all customer information online, giving them access to products installed, discussion groups, and the latest bugs and fixes.
89	Sybari Software Inc.	www.sybari.com	$7	Antivirus software company has won over the likes of Merrill Lynch with its focus on reducing the burden on the customer network.
90	Onyx Software Corp.	www.onyx.com	$61	Half its customer-service requests arrive through its Web site, which lets Onyx send an E-mail message to every logged-on member of the support team.
91	eConvergent Inc.	www.econvergent.com	$12	CRM offerings combine Web, E-mail, phone, and fax data into one up-to-the-minute customer report ready for analysis.
92	Optika Inc.	www.optika.com	$22	This provider of tools for managing online trading is developing a Web hub on which customers can collaborate.
93	SupplyAccess Inc.	www.supplyaccess.com	-	A procurement automation provider, SupplyAccess partnered with distributor Tech Data to create a complete IT supply-chain-management system
94	Vicinity Corp.	www.vicinity.com	$15	Developer of online mapping and direction tools lets business clients track online how their customers are using the mapping function.
95	DigitalThink Inc.	www.digitalthink.com	$11	E-learning company goes beyond software to offer experts in instructional design and adult learning so clients can write their own curricula.
96	Centura Software Corp.	www.centurasoft.com	$48	With its software used in everything from aircraft carriers to phone switches, customer support is divided into vertical industry specialists to field Web-based requests.
97	Fiberlink Communications Corp.	www.fiberlink.com	$21	To help managers of mobile workers, telecom company consolidates billing from multiple networks, breaking data down by user and group.
98	Zapdata.com	www.zapdata.com	$19	Sales lead-generation company lets clients customize a Web page so sales staff has one-click access to potential customer names.
99	CES International Inc.	www.ces.com	$12	Maker of software for utility industry has Internet-based self-help library to support deployments on four continents.
100	Cytec Industries Inc.	www.cytec.com	$1,413	Specialty chemical company joined with competitors Albemarle and General Electric to form marketplace PolymerAdditives.com.