CORE Frameworks: MS Dynamics CRM Integration Options
[ Source: Itransition ]
November 2009-
CORE products significantly compliment other business solutions already utilized by companies, allowing for further automation of major business processes and building of a more efficient IT infrastructure. The extensive use of .NET technology makes development, further customization, and deployment of CORE products simpler and easier, and ensures better performance even with large volumes of data. Integration with Microsoft products, including CRM and ERP solutions, is smooth and transparent, ensuring consistency and security of transferred data, ....
Leverage Operational Responsiveness to Increase Customer Satisfaction
[ Source: Progress Software ]
August 2009-
Beat the competition by responding immediately to customer actions through operational responsiveness.
Operational responsiveness is the ability of business processes and systems to respond to changing conditions and client interactions as they occur, enabling business leaders to capitalize on opportunities, drive greater efficiencies, and reduce risk.
Download this whitepaper to learn how to incorporate operational responsiveness into business technology and to increase satisfaction through better responsiveness across your business.
Seven Reasons Why Software Licensees Choose Third-Party Support
[ Source: Rimini Street, Inc. ]
September 2009-
Demand for third-party enterprise software support is exploding as converging factors drive hundreds of companies — ranging from Fortune 500 and mid-market businesses to public sector organizations — to leave vendor support for significant cost savings and better support value. Many more software licensees are just starting to explore the factors behind the increasingly popular decision to switch to third-party support. Find out if third-party software support is a fit for your organization.
Meeting Compliance Requirements With Document Management Software
[ Source: Cabinet NG ]
October 2009-
Compliance is of primary concern to financial service, healthcare, and government organizations. Meeting compliance regulations have historically been perceived as an onerous burden. Today, leading companies are taking a broader approach to meeting compliance and are even embracing the benefits compliance offers. Meeting compliance must be a systemic process that touches all aspects of an organization. Most governmental regulations deal with the handling of business and personal information. Regulations are designed to protect against a ....
Bloor White Paper: Complex Event Processing
[ Source: Progress Software ]
October 2009-
We all have an intuitive idea of what an event is. However, when it comes to the use of the term “event” within a business context then it is easy to get confused. This papers seeks to explain what events are, whey they are important to your business, and what the options are for processing and managing these events (depending on their type and volume).
IDC Report: Complex Event Processing Opportunity Analysis and Assessment of Key Products
[ Source: Progress Software ]
October 2009-
Read this excerpt of the 2009 IDC study by Maureen Fleming and Jeff Silverstein looking at complex event processing. The excerpt includes IDC opinion on the market for CEP, what defines CEP and independently profiles Progress Apama, which was ranked "Top CEP Innovator" in the report.
Apama CEP Forrester Wave Report:
[ Source: Progress Software ]
October 2009-
Forrester Research has named Apama as a standout leader in the complex event processing (CEP) platform market in "The Forrester Wave™: Complex Event Processing Platforms, Q3 2009” Report".
The Report evaluated nine CEP platform vendors based on a comprehensive set of evaluation criteria. Apama excelled in every area:
• Current offering: Apama's development tools, event processing features and runtime architecture garnered stellar marks.
• Strategy: Forrester found Apama to be backed by ....
Event Processing in Transport and Logistics: Business Transformation through Real-time Response
[ Source: Progress Software ]
October 2009-
In the transport and logistics market where timing is critical, a matter of minutes can make or break a performance-based contract. Your success will depend on your organization’s ability to visualize, monitor and act on internal events and external events that effect your operations.
In this white paper, Progress Apama’s David Olson reveals the four trends that deserve attention because they are where managing business events can have an impact:
• Consolidation
....
Overtaken by Events? The Quest for Operational Responsiveness. A survey of Global Energy, Telecoms, and Logistics Businesses
[ Source: Progress Software ]
October 2009-
Operational responsiveness is the ability of business processes and systems to respond to changing conditions and customer interactions as they occur, enabling business leaders to capitalize on opportunities, drive greater efficiencies, and reduce risk. The survey identified a number of key pointers as to why businesses would be keener than ever to improve how they respond operationally including:
• 91% of the respondents said they are trying to act in a more personal “one-to-one” manner ....
CRM Software Guide for Small Business
[ Source: SURADO CRM ]
November 2006-
There are many articles on Customer Relationship Management (CRM) and its benefits. However, most articles cater to large organizations and don't concentrate on the needs and objectives of small business owners and managers. The purpose of this whitepaper is to educate small business owners on what, why and how CRM can retain existing customers and help their business grow.