Solving Tech Support, CRM and Issue Tracking
[ Source: Adapt Data Solutions ]
March 2009-
This paper describes the implementation of a Web-based (SaaS) CRM and issue tracking platform for a Fortune 100 company in the oil and gas industry. The company worked with staff at Adapt Data Solutions to deliver a system that met its needs. Initial implementation was for a CRM/tech support system but eventually it was expanded to include eLearning, software downloads, repairs, and much more.
Infosys Helps ABS Ramp Up Customer Satisfaction
[ Source: Infosys Technologies ]
December 2008-
Argos Business Solutions wanted to enhance its feature-rich online loyalty and procurement system. It partnered with Infosys to roll out a secure, robust and scalable system with a user-friendly interface built on IBM's WebSphere Commerce. The system offers business customers agility in the customization of rewards programs and gives end users easier access to rewards.
Bulk TV & Internet Improves Financial Operations with Intacct
[ Source: Intacct Corporation ]
July 2008-
Satellite TV provider Bulk TV & Internet has improved its financial operations and strategic business decision-making process using the Intacct financial management system. The company has also leveraged Intacct's native integration with Salesforce.com to facilitate collaboration and more effective business processes between sales and finance.
Neocase: Toshiba Case Study
[ Source: Neocase Software, Inc. ]
February 2008-
The Toshiba Case Study discusses the challenges that brought the IT department within Toshiba to Neocase, and the resulting benefits of having implemented the Neocase Customer Service solution. Results: Better service, manageability, and visibility An increase in the number of monthly calls—which came from a variety of channels, including phone, fax, email, and the Web site—prompted the company to seek a new software solution.
Eskom: Business Transformation Through Process with ciboodle
[ Source: ciboodle ]
June 2008-
In an increasingly demanding market South Africa's state-owned electricity company had to develop a system that would allow their agents to access information more effectively, increase productivity, enhance customer service and reduce the overall cost to service customers.
Eskom's main business objectives were to improve the handling and recording of customer service requests, create a cohesive and efficient customer management system, and develop a unified case management to reduce multiple customer call ....
Standard Bank: Consolidation and Stabilisation with ciboodle
[ Source: ciboodle ]
September 2008-
Find out how Standard Bank of South Africa replaced its incumbent CRM system with Sword ciboodle to consolidate and stabilize its platform for future growth. With Sword ciboodle, SBSA was able to stabilize their system and safeguard its customer contact centers against the risk of service and database loss.
Retail And Supply Chain Distribution Solution Materials
[ Source: CitiXsys ]
December 2008-
The SAP Business One application is part of the solution provided for Nagreeka Foils, a Mumba, India-based company seeking a unified solution to help improve integration between departments, synchronize operations, and provide better decision-making support. CitiXsys Technologies provides this discussion of how it helped Nagreeka Foils meet its challenge.
Integrated Claims Management System Enhances InsPro
[ Source: Anovatek Inc ]
December 2007-
Anovatek was able to successfully develop and implement a fully integrated insurance claims management application that would function in conjunction with Atiam Technologies' InsPro product. Anovatek's claims system allowed the client to market InsPro as an
end-to-end insurance product that includes policy administration and claims.
Crazy John's: CRM Platform for Expansion
[ Source: ciboodle ]
June 2008-
With over 100 retail stores nationwide and an ambitious plan to launch Crazy John's as Australia's first large scale mobile virtual network enabler (MVNE), a greenfield CRM sales and service solution was required to provide high profile brand partners the ability to deliver new products to market. The solution would also need to leverage existing investments in billing, marketing and financial systems and have the capacity to scale in line with expansion plans.
Capgemini Maximizes Marketing Team Productivity With Wrike’s Unique, Integrated Project Management Solution
[ Source: Wrike Inc ]
April 2008-
Capgemini, a leading consulting company, uses Wrike’s innovative project management solution to streamline customer support and increase the productivity of its North American Marketing Services team. Now, with Wrike services in place, Capgemini’s customer satisfaction is close to 95 percent. Dan Stevens, director of marketing services, discusses the decision to go with Wrike’s solution.