Offshore Application Development Helps Customer Intelligence Provider
[ Source: Team International ]
May 2009-
VueLogic, a new-generation customer intelligence and data management provider, chose TEAM International as its offshore outsourcing vendor and offloaded to us a project on development of a three-layer SaaS application to be used for capturing and monetizing valuable customer data.
Solving Tech Support, CRM and Issue Tracking
[ Source: Adapt Data Solutions ]
March 2009-
This paper describes the implementation of a Web-based (SaaS) CRM and issue tracking platform for a Fortune 100 company in the oil and gas industry. The company worked with staff at Adapt Data Solutions to deliver a system that met its needs. Initial implementation was for a CRM/tech support system but eventually it was expanded to include eLearning, software downloads, repairs, and much more.
Infosys Helps ABS Ramp Up Customer Satisfaction
[ Source: Infosys Technologies ]
December 2008-
Argos Business Solutions wanted to enhance its feature-rich online loyalty and procurement system. It partnered with Infosys to roll out a secure, robust and scalable system with a user-friendly interface built on IBM's WebSphere Commerce. The system offers business customers agility in the customization of rewards programs and gives end users easier access to rewards.
Aflac Japan Trims IT Management Costs, Slashes Development Cycle, and Boosts Application Performance with Nexaweb Enterprise Web 2.0 Solution
[ Source: Nexaweb ]
May 2007-
Aflac Japan is the leading life insurance company in the Japanese market, insuring one in four Japanese households, and is represented by 8,000 agents, making it the country's largest foreign insurer in terms of premium income. Using Nexaweb's Enterprise Web Suite, Aflac Japan has deployed a comprehensive Web-based Insurance Premium Calculation System (IPCS) that combines legacy inquiry, Internet-mediated and stand-alone applications. The IPCS runs in any client environment, including desktops in the office, mobile and ....
Capgemini Maximizes Marketing Team Productivity With Wrike’s Unique, Integrated Project Management Solution
[ Source: Wrike Inc ]
April 2008-
Capgemini, a leading consulting company, uses Wrike’s innovative project management solution to streamline customer support and increase the productivity of its North American Marketing Services team. Now, with Wrike services in place, Capgemini’s customer satisfaction is close to 95 percent. Dan Stevens, director of marketing services, discusses the decision to go with Wrike’s solution.
A Leading Global Investment Firm Improves Customer Service with an Agile Exception Management Dashboard
[ Source: Virtusa Corporation ]
December 2007-
Virtusa helped this client develop and implement a real-time exception management dashboard platform, and streamlined business processes to improve customer service and trade exception management. Our client continues to effectively leverage the agile Dashboard platform as a solution accelerator for building new exception and status management solutions in other areas of its expanding global operations. Virtusa worked with this client to implement a state-of-the-art Dashboard to monitor, prioritize, manage and resolve ....