Improving Customer Retention and Satisfaction
[ Source: Citrix ]
July 2009-
It is 5 times more expensive to acquire a new customer than to retain an old one. Good customer support is crucial when it comes to retaining customers and driving more sales, but how do operations deliver exceptional service to ensure 100% satisfaction and loyalty. This white paper explores the relationship between customer retention and the quality of technical support and reveals 12 crucial remote-support tools that enable your team to boost customer satisfaction.
10 Steps for Reducing Contact Center Expenses
[ Source: Citrix ]
March 2009-
A slow economy is the perfect time to take stock of contact center operations. In fact, you probably can’t afford to put it off any longer. Rain or shine, customers expect the same service quality, which means you’ve got to find ways to stretch your budget and operate more efficiently. This Forrester Research white paper provides 10 strategies you can implement immediately to improve contact center performance while reducing expenses.
How Remote Support Addresses the SSPA's Top 5 Initiatives
[ Source: Citrix ]
December 2008-
The SSPA and Citrix Online recently partnered to identify the top 5 initiatives for delivering best-in-class support and services.
Building And Updating Your E-mail Database
[ Source: FreshAddress, Inc. ]
August 2009-
If you are responsible for maintaining your well-deserved and valued relationships with your donors and advocates, you should step into the waters of building your e-mail files with serious caution. With the available social networking opportunities exploding daily, it’s difficult to know how best to develop online relationships with your constituents without alienating them in the process.
Passing the Test for Better Software & Lower Costs
[ Source: Capgemini ]
November 2009-
Commit to a formalized, testing discipline that lowers cost and time-to-market. Obtain a proven testing framework that will work for your company. Download this whitepaper now.
Seven Reasons Why Software Licensees Choose Third-Party Support
[ Source: Rimini Street, Inc. ]
September 2009-
Demand for third-party enterprise software support is exploding as converging factors drive hundreds of companies — ranging from Fortune 500 and mid-market businesses to public sector organizations — to leave vendor support for significant cost savings and better support value. Many more software licensees are just starting to explore the factors behind the increasingly popular decision to switch to third-party support. Find out if third-party software support is a fit for your organization.
One Click Automated Title Production System
[ Source: CentRealTech, Inc. ]
February 2008-
The title and real estate industries are beginning to see the bottom of the housing slump, the resolution of the sub-mortgage collapse and order out of chaos within the financial markets. Obviously the impact to geographic markets in the U.S. vary considerably, but with the assistance that has been provided by the federal government in the form of stimulus and special programs, the title and real estate industries are starting to become healthy beneficiaries of ....
Why Email Must Operate 24/7 and How to Make This Happen
[ Source: MessageLabs, Symantec Hosted Services ]
May 2009-
Email communication is essential. Unplanned email outages or even routine maintenance can cause huge disruption not only to your business, but also to your customers. Our reliance on email has grown and the full impact of an email system going down is often not realized until it is too late.
In this new Osterman Research paper, sponsored by MessageLabs, now part of Symantec, you’ll learn about some of the issues organizations face regarding email ....
Future-Forward To 802.11n
[ Source: Lionbridge Technologies ]
March 2009-
The crucial interoperability of wireless network devices built around the 802.11 standard is threatened by the advent of new and faster technologies. The IEEE is trying to cope by introducing the 802.11n standard--but it’s still in draft form. Meanwhile, how can manufacturers cope with the confusion and promise surrounding 802.11’s future? The situation is outlined, and a forward path, based on strategic testing, is proposed.
Application Portfolio Management: Delivering Improved Functionality
[ Source: Lionbridge Technologies ]
November 2008-
APM is one of the best tools for evaluating, balancing, and enhancing the value of application portfolios and supporting fact-based decision making. This white paper provides a framework for implementing an APM program that will enable your organization to monitor and analyze the impact of technology and application changes; align changing business and technology objectives; reduce portfolio complexity and cost of ownership; and increase return on portfolio investment and performance.