Case Study – Measurement Specialties
[ Source: Virtela ]
September 2009-
While expanding globally through a series of acquisitions, Measurement Specialties faced degrading network performance. Internal and external communications and business critical applications were affected, and the business suffered as a result. They needed a partner that could support corporate expansion and improve global collaboration. Virtela was able to meet this need by designing, implementing and managing a high-performance network across all twelve of their global sites.
Based on Measurement Specialties’ business requirements, Virtela implemented ....
TORO National Support Network Improves Productivity with Unified Communications
[ Source: NEC ]
September 2009-
TORO's contact center handles an average of 300 calls per day and it needed a cost-effective solution that would improve its operations. Download this case study to see how they partnered with NEC and how NEC's UC for Business contact-center solution improved productivity both inside and outside of the contact center.
Eldorado Hotel Casino & Silver Legacy Resort Casino Face Down Legacy Communications Solutions
[ Source: NEC ]
September 2009-
The Silver Legacy Resort casino and its sister property both faced problems when their legacy communications solutions reached end of life. Download this case study to see how they partnered with NEC and improved employee communications and also provided an enhanced experience for their guests.
RSS Mobile Reader
[ Source: Tata Consultancy Services Ltd ]
May 2009-
The RSS feed reader is a J2ME MIDP application that is able to read most RSS feed versions. RSS is a lightweight XML format designed for sharing headlines and other content like blogs and news. The data is stored on the mobile device and updated on request. It supports most encodings. RSS is a family of Web-feed formats used to publish frequently updated content such as blog entries, news headlines, and pod casts. An RSS ....
ntl:Telewest Calls On InfoVista To Help Monitor Quality Of Delivered Services
[ Source: infovista ]
October 2008-
With mergers and acquisitions becoming commonplace in the industry, the challenges that arise from merging multiple infrastructures are also becoming commonplace and burdensome. This case study explores how a customer of InfoVista, a leading provider of proactive service assurance technology, overcame those challenges. After two companies, ntl and Telewest, merged, the newly formed company required greater visibility into its entire network infrastructure and identified the need to adopt network and application performance technology so it ....
Eskom: Business Transformation Through Process with ciboodle
[ Source: ciboodle ]
June 2008-
In an increasingly demanding market South Africa's state-owned electricity company had to develop a system that would allow their agents to access information more effectively, increase productivity, enhance customer service and reduce the overall cost to service customers.
Eskom's main business objectives were to improve the handling and recording of customer service requests, create a cohesive and efficient customer management system, and develop a unified case management to reduce multiple customer call ....
Customer Profile- Commerzbank
[ Source: TANDBERG ]
April 2005-
"Commerzbank AG When this globe-spanning German financial services company went on a travel diet last year, it embraced visual communications and chose TANDBERG as its worldwide standard. Instead of spending time in airports, taxi cabs and hotel rooms, Commerzbank managers now summon their distant peers with the click of a TANDBERG remote control. They are also determined to make money using video. Equity and currency traders in London, Frankfurt and Singapore, for example, now ....