Telcos in the Cloud: Claiming a Seat at the Table
[ Source: VoiceCon ]
July 2009-
Given the myriad challenges telcos face to their core businesses, they cannot allow themselves to be left out of the emerging "cloud" revenue opportunity. They must get on the cloud bus or risk being thrown under it.
Also in this report:
- Telcos are beginning to insert themselves into the cloud conversation by approaching the cloud in a way that highlights their current network assets and network-related capabilities.
....
Revealing VOIP Adoption Trends
[ Source: Interactive Intelligence ]
August 2009-
Is your company ahead of the pack or lagging behind when it comes to VOIP adoption?
Find out when you read the answers provided by CIO Magazine subscribers.
In this research report you’ll discover:
• Management’s top concerns
• Factors driving adoption
• Who’s using VOIP
Read the full report today.
Call Center And Contact Center Solutions
[ Source: Drishti-Soft Solutions ]
March 2008-
The Indian Domestic Call center industry is already worth about $1.8 billion and is expected to grow by 35% in the next four years. Given the tight working constraints of competition, resource expertise, and thinning margins, how can domestic call center increase profitability?
Four Flavors Of Fixed-Mobile Convergence: Research In Motion
[ Source: VoiceCon Orlando 2009 ]
April 2009-
Fixed mobile convergence is coming, but different implementations are being proposed. Some combine Wi-Fi and cellular and transparently hand off calls between the two environments, while others depend solely on cellular service. Most implementations have employed servers that are under the control of the enterprise, but some cellular carriers are introducing network-based FMC services. In the current economic environment, any investment is subject to close scrutiny, but an FMC deployment has the potential to pay ....
The Future Of Voice Messaging
[ Source: VoiceCon Orlando 2009 ]
April 2009-
Voice messaging systems became part of the landscape because phones need to be answered whether or not the called party was available. But with presence, IM, and related UC applications and capabilities, there are new ways to assess the value voice messaging and Unified Messaging deliver. Blair Pleasant, president of COMMfusion, analyzes the new options becoming available in this presentation.
Troubleshooting IP Telephony Networks: Practical Performance Management Tools
[ Source: VoiceCon Orlando 2009 ]
March 2009-
When voice is embedded in other applications and running across a network with other types of traffic, how do you identify problems with voice quality and availability, then fix them as quickly as possible? Psytechnics' Mike Hollier provides an update on the latest tools and technologies for troubleshooting converged networks; how and when to perform root-cause analysis; how to measure, monitor and manage voice quality on an ongoing basis; and how to use the data ....
IP Telephony/Unified Communication Basics To Best Practices:Technology Issues
[ Source: VoiceCon Orlando 2009 ]
March 2009-
Legacy PBX systems are being retired and new functionality is essentially only available with IP-based systems. Enterprises are not faced with the question of whether to migrate to Voice over IP (VoIP) and IP Telephony (IPT), it's a question of when. And the emerging capabilities for UC increase the complexity this transition. Despite the growth of these technologies, many enterprises have limited experience with IP Telephony and VoIP, and once the decision to migrate is ....
IP Telephony Basics To Best Practices Part 2: Procurement Issues
[ Source: VoiceCon Orlando 2009 ]
March 2009-
In this presentation, Delphi's Gary Audin takes it back to the basics of IP Telephony/Unified Communications with a look at the procurement cycle. With a detailed look at all the factors that come into play, from assigning a project leader to deciding which handsets and instant messaging tools to use, Audin helps decision-makers get their heads around what can be a massive undertaking.
The Business Case Of UC And IP Telephony
[ Source: VoiceCon Orlando 2009 ]
March 2009-
Robin Gareiss, EVP and founder of Nemertes Research, presents the business case for Unified Communications and IP Telephony in today's business environment. The case includes a cost-benefits analysis of moving to a VoIP system and a breakdown of the implementation costs, with a look at start-up, operational, and even cost-per-unit across all major vendors. The presentation also includes real-world implementation factors like staff training costs and several case studies.
ShoreTel's Response To VoiceCon RFP For An IP Telephony System
[ Source: VoiceCon Orlando 2009 ]
March 2009-
ShoreTel's Jeff Ridley presents the company's response to the VoiceCon RFP for an IP telephony system during a panel discussion at VoiceCon Orlando 2009. The ShoreTel IP solution is a single system distributed over multiple sites, with call control distributed across the network via the ShoreGear voice switches deployed at each location. Each ShoreGear switch contains the system routing configuration and performs its own call control, providing a single system distributed across all locations and ....