Call Center And Contact Center Solutions
[ Source: Drishti-Soft Solutions ]
March 2008-
The Indian Domestic Call center industry is already worth about $1.8 billion and is expected to grow by 35% in the next four years. Given the tight working constraints of competition, resource expertise, and thinning margins, how can domestic call center increase profitability?
A Lifecycle Practice For Attrition In The Call Center
[ Source: Knowlagent ]
October 2008-
Who cares about attrition? If it concerns the effort involved in hiring 30-50 percent of the workforce every six months, human resources does. If it concerns the length of time it takes for new hires to become adequate, supervisors do. The lifecycle approach is based on addressing different attrition factors at different stages of the agent lifecycle. Solving the challenges at each stage requires different tactics, but the underlying strategy for each relates to the ....
Improving Bottom Line Performance Through Precision Forecasting And Scheduling
[ Source: GMT Corporation ]
March 2009-
Whether in a contact center or bank branch environment, workforce managers everywhere face the constant challenge of balancing the yin and yang priorities of service levels and labor costs. This is especially true in today's economic environment where inaccurate forecasts can lead to poor scheduling decisions and can have dramatic impact on bottom line profitability. In this guide, GMT Corp. analyzes how to improve bottom-line performance in contact centers and bank branches through precision forecasting ....
Contact Center Market Update
[ Source: McGee-Smith Analytics ]
November 2008-
The purpose of Unified Communications is to improve the efficiency of interactions in personal and collaborative communications. This presentation explores the shifting role of contact centers.
Deploying a Green IP Telephony Network
[ Source: Extreme Networks ]
May 2008-
Simple actions and smart methods for running IP telephones and Ethernet switches, repeated many times over, can make a big difference in going green.
Strata8 Tackles Enterprise Cellular Space
[ Source: Strata8 Networks ]
April 2008-
Strata8 Networks' enterprise cellular platform provides next-generation, SIP-based wireless capabilities on secure licensed spectrum.
OCS 2007 vs. Sametime 8.0: Comparing Unified Communications Solutions
[ Source: Wainhouse Research ]
March 2008-
Microsoft's Office Communications Server 2007 and IBM Lotus' Sametime 8.0 represent two distinct choices as unified communications solutions.
Preparing an RFI/RFP for Unified Communications
[ Source: UniComm Consulting, LLC ]
March 2008-
Before you can create a unified communications request for proposal (RFP), you should first define unified communications, figure out what problems you are trying to solve, and choose what and when to buy.
SOA: Implementation and Role in Converged Networks
[ Source: Siemens ]
March 2008-
Leveraging service-oriented architecture (SOA) can enable unified enterprises, thanks to a range of communications capabilities including rules-based call routing, advanced call reporting, priority call handling, and contact list management.
IP Telephony, Videoconferencing Boost Credit Union Services
[ Source: Mountain America CU ]
March 2008-
With 230,000 members and 50 locations scattered across four states, Mountain America Credit Union deploys an IP telephony and video solution over a single IP communications infrastructure to improve member service and satisfaction.