Nucleus Research ROI case study with Google Message Discovery
[ Source: Google ]
February 2009-
A leading medical products provider adopted Google Message Discovery, an on-demand message discovery service, to improve productivity of its IT staff, avoid hardware costs, and improve its ability to rapidly and thoroughly perform email searches. Nucleus calculated the costs of software and personnel over a 3-year period to quantify the company’s total investment in Google Message Discovery.
CARFAX Drives IT Success With Tripwire Enterprise
[ Source: Tripwire ]
October 2009-
When CARFAX needed to prevent rogue changes from disrupting system availability and increase visibility into change activity across the enterprise, it turned to Tripwire Enterprise. As a result, it experienced an 87% reduction in annual downtime, according to this report. Tripwire Enterprise tracks all changes across the enterprise and provides complete visibility to change activity, including unauthorized or unintended changes that can impact system availability and daily revenue. Tripwire provides documented proof of ....
Remote Call Center Security
[ Source: PhoneFactor ]
February 2009-
Call centers continue to move toward the cost-effective business model of at-home agents to maintain an onshore work force, but there is an increased risk of a security breach associated with at-home workers operating on their own equipment across unknown networks.
Depending on the industry served, call centers must meet any number of strict standards for maintaining password security. Many two-factor authentication systems are difficult and expensive to implement and administer, leading to limited ....
NASPL And The Open Group
[ Source: The Open Group ]
January 2009-
Lotteries operate and are regulated on a state-by-state or province-by-province basis. The North American Association of State and Provincial Lotteries (NASPL) was founded in 1971 to provide a central information source where the lottery industry could share its expertise, resources, and advice with other members. Due to the decentralized nature of the lottery system, there was a tendency for each state or provincial lottery to conduct business very differently. In 2001, NASPL partnered with The ....
Impact Systems, INEOS Phenol Complete Migration to Documentum 6
[ Source: Impact Systems ]
August 2008-
Working with Impact Systems, INEOS Phenol was able to upgrade its current systems at multiple sites to the latest version of Documentum, D6 Solution. The project resulted in a successful rollout of the business-critical applications and migration of the configuration and content at multiple sites.
Underwriting Just Got Easier: Technology Integration at Unitrin Direct Enhances Customer Service
[ Source: Optical Image Technology - DocFinity ]
October 2007-
Unitrin Direct, an insurer that sells direct-to-consumer automobile insurance nationwide, had a vision to significantly expedite services and increase efficiency with integrated technologies. They began by automating the processing of returned mail, incomplete customer submissions, and collection of signatures required on underwriting documents. Integration of DocFinity document management and digital workflow software with their third-party automated call system, policy management software, third-party capture and indexing provider, claims management system, and data review criteria stored on ....