Unique SLA Model saves upto 40% on Product Engineering
[ Source: Wipro ]
November 2009-
A leading telecom giant was able to deal with industry challenges — such as eroding margins, inefficient operations and increased costs by leveraging a unique SLA model. Discover the benefits of leveraging such a model in your company.
Neocase: Toshiba Case Study
[ Source: Neocase Software, Inc. ]
February 2008-
The Toshiba Case Study discusses the challenges that brought the IT department within Toshiba to Neocase, and the resulting benefits of having implemented the Neocase Customer Service solution. Results: Better service, manageability, and visibility An increase in the number of monthly calls—which came from a variety of channels, including phone, fax, email, and the Web site—prompted the company to seek a new software solution.
Underwriting Just Got Easier: Technology Integration at Unitrin Direct Enhances Customer Service
[ Source: Optical Image Technology - DocFinity ]
October 2007-
Unitrin Direct, an insurer that sells direct-to-consumer automobile insurance nationwide, had a vision to significantly expedite services and increase efficiency with integrated technologies. They began by automating the processing of returned mail, incomplete customer submissions, and collection of signatures required on underwriting documents. Integration of DocFinity document management and digital workflow software with their third-party automated call system, policy management software, third-party capture and indexing provider, claims management system, and data review criteria stored on ....