Harnessing Your Tribal Knowledge
[ Source: Altus ]
November 2009-
Corporations are modern tribes, with their own members, culture, and knowledge. Capturing, saving, and sharing the collective knowledge of the tribe can lead to a more informed and productive organization over the long haul. Most senior corporate leaders would readily agree that the wealth of their organization lies with the knowledge that is locked in the minds and desktops of their employees. The ability to capture and share that knowledge to maintain success and ....
ECM: Tips For Managing Change Effectively
[ Source: Optical Image Technology - DocFinity ]
November 2009-
This article discusses six vital steps to effective change management to help staff transition to an enterprise content management system successfully. Readiness and reasons for change, planning, the importance of providing a unified front, and how to manage resistance are discussed, as well as ways change affects employees and what to do to manage uncertainty.
Best Practices for Webinars
[ Source: Adobe ]
April 2009-
Creating a successful and effective webinar takes advance planning and a commitment to spend the necessary time and effort. But the extra work pays off in audience satisfaction and achievement of your business goals. Download this whitepaper to learn best practices that will ensure your next webinar is a huge success.
Leadership Training: Three Perspectives on Development Methods That Work
[ Source: SkillSoft ]
August 2009-
Developing talent is job one for human resources professionals to ensure their company's long-term competitiveness. Find out how top HR and talent development experts rely on leadership training inside and outside the classroom to drive alignment with corporate strategic goals and tap into unutilized employee potential.
Building Your IT Staff: Essential Experience and Skill Sets for Tomorrow’s Challenges
[ Source: SkillSoft ]
August 2009-
Today's IT departments must be true business partners, actively engaged in serving internal and external customers, and aligned with company goals. IT leaders discuss how educating and training IT professionals for leadership leads to high-performance, business-savvy tech teams.
Manager’s ECM Training Checklist: 6 Ways To Ensure Success
[ Source: Optical Image Technology - DocFinity ]
March 2009-
This article helps managers understand the risks involved in managing change to an enterprise content management solution and how to address them with effective training. The article will help them to evaluate, establish, and execute training for their staff to ensure successful adoption. Setting goals, establishing clear and realistic expectations, and choosing the right environment for learning are some of the topics that are discussed.
A Lifecycle Practice For Attrition In The Call Center
[ Source: Knowlagent ]
October 2008-
Who cares about attrition? If it concerns the effort involved in hiring 30-50 percent of the workforce every six months, human resources does. If it concerns the length of time it takes for new hires to become adequate, supervisors do. The lifecycle approach is based on addressing different attrition factors at different stages of the agent lifecycle. Solving the challenges at each stage requires different tactics, but the underlying strategy for each relates to the ....
The Need for CIO Coaches and Interim CIOs
[ Source: Estrella Partners Group ]
June 2009-
In today’s challenging economic environment insurance companies require effective IT executive leadership. As businesses evolve and develop new strategies for growth they often find limitations in their current technology and business practices. In many cases the business determines that its current IT systems and business processes are outdated and not aligned with its evolving strategic business goals, market needs, and regulatory requirements.
10 Dying IT Skills
[ Source: Global Knowledge ]
June 2009-
There are some things in life, like good manners, which never go out of style, and there are other things, like clothing styles that fall in and out of fashion, but when an IT skill falls out of favor it rarely ever comes back. Here's our list of 10 dying IT skills. If any of these skills are your main expertise, perhaps it's time to update your skill set
Building Higher Levels Of Critical Thinking With Collaboration
[ Source: Grouputer ]
May 2008-
A new model of learning that integrates online collaborative technology and process-centric learning is slowly emerging in response to the need for improved critical thinking in education and the workplace. If it succeeds, the new model will change "bricks and mortar" learning to a multimodal model where learning occurs in physical and virtual spaces, collaboratively and individually, with real-time input from teachers supported by peer-to-peer collaboration; anywhere, anytime, anyhow.