CRM - Worth the Investment
[ Source: AbilityCRM ]
April 2008-
The process of determining the value of an investment in CRM differs depending on the viewpoint of the decision maker. This special report examines the decision criteria from three viewpoints: the CEO, the CFO and the CIO.
The ACCESS Linux Platform and the Hiker Application Framework: Accelerating Mobile Linux Market Growth and Fostering the Mobile Linux Ecosystem
[ Source: ACCESS ]
January 2008-
For mobile Linux developers, the presentation and handling of applications presents a significant challenge compared to the PC desktop. User expectations are vastly different, in part because screen size, and keyboard are all more constricted. These factors, in turn, affect how applications are installed, displayed, launched and exited, as well as how the applications themselves share data and are notified of events. For all of this, Linux alone is not enough, which is why ACCESS ....
Customer Dialogue Builds Loyalty & Profit
[ Source: Active Management Techniques ]
January 2008-
Customers and potential customers are getting more sophisticated. Customers want to trust the companies they buy from and in some case may even value a relationship of sorts. However old style relationship marketing even if one calls it one-to-one marketing is becoming less effective in a world where commoditization of both products and services is becoming the norm. There is a need for more innovative and creative approaches to gaining customer trust and enhancing the ....
Solving Tech Support, CRM and Issue Tracking
[ Source: Adapt Data Solutions ]
March 2009-
This paper describes the implementation of a Web-based (SaaS) CRM and issue tracking platform for a Fortune 100 company in the oil and gas industry. The company worked with staff at Adapt Data Solutions to deliver a system that met its needs. Initial implementation was for a CRM/tech support system but eventually it was expanded to include eLearning, software downloads, repairs, and much more.
Calculating Your Bandwidth and Software License Needs for Flash Media Server 2
[ Source: Adobe Systems ]
January 2008-
Flash Media Server 2 provides a very powerful development environment that enables a person to deliver compelling, interactive audio and video applications. These applications can be as simple as a one-to-many streamed video or as complex as a many-to-many video conferencing system. Because of this, determining the number of users that can effectively use the application, what software licenses this equates to, and how much server hardware it should buy may not be apparently straight ....
Six Myths About Cloud Computing
[ Source: Advanced Systems Group ]
November 2009-
When it comes to technology these days, the cloud is the place to be. Cloud computing has emerged as a hot trend, right alongside virtualization and service-oriented architecture (SOA). Vendors are racing to cash in.
As a result, market misinformation abounds, creating confusion among organizations that might otherwise benefit from the new technology. And as with any emerging technology, much remains in flux. Standards are still evolving, prices and pricing models vary widely, and ....
Agresso Business World ERP With No Expiry Date - An Architectural White Paper
[ Source: Agresso ]
January 2008-
To retain their ERP (Enterprise Resource Planning) systems for longer period companies increasingly expect their software to be highly configurable in the face of business change and to be able to take advantage of the latest technology without major commotion to their business... This white paper reviews how the technical design principles of Agresso Business World with its unique approach to data management (Information Warehouse), process modeling capability (Business Processes) and information delivery Analytics/Reporting) imbues ....
Moving an MS Access Database Application to the Web with Alpha Five Version 9
[ Source: Alpha Software ]
February 2009-
Alpha Software’s latest white paper details how businesses can smoothly transition their Microsoft Access database applications to the Web using Alpha Five Version 9. Alpha Five is an all-in-one integrated tool that allows users to build secure and highly customized database applications with full reporting for the desktop or the Web quickly and easily.
Web Services: Benefits, Challenges, and a Unique, Visual Development Solution
[ Source: Altova ]
January 2008-
Using Altova XMLSpy 2006 and MapForce 2006 together, one can create Web services from start to finish in a visual manner. This speeds development and reduces the occurrence of errors that may be introduced by manual coding. By creating a WSDL file in XMLSpy, then building the corresponding Web service and generating program code in MapForce, and creating and testing SOAP messages in XMLSpy, one can effectively build a complete Web service without having to ....
XBRL: An Overview For Technical Users
[ Source: Altova ]
March 2009-
Extensible Business Reporting Language (XBRL) is an XML-based vocabulary for electronic transmission of business and financial data. XBRL was developed to facilitate business intelligence (BI) automation by enabling machine-to-machine communication and data processing for financial information with an eye toward cost reduction through the elimination of time-consuming and error-prone human interaction. This XBRL white paper gives developers and other technical users an overview of financial statements and how XBRL can be used not only to ....