How Executives and Boards Can Help Improve Large Technology Projects
[ Source: Brand Velocity ]
October 2008-
Project failure in large enterprise technology projects is, unfortunately, very common from an operating and financial perspective. In fact, independent studies have shown that 7 in 10 technology projects struggle – or fail completely. With millions of dollars, key resources and company reputations on the line, a 30% enterprise project success rate is alarming. However, large-scale technology project failure is not inevitable – nor irreversible – if the right steps are taken. In ....
Getting to Single Contact Resolution
[ Source: ciboodle ]
June 2008-
Traditional technologies and techniques for handing customer interactions are holding back improvements to single contact resolution, and are directly impacting on the customer experience and putting customer loyalty at risk.
Modern contact center platforms provide the next generation of technology and advanced the techniques required to improve the customer experience, ultimately making single contact resolution a reality. This whitepaper explores how today's contact centers are utilising technology to succeed.
Crazy John's: CRM Platform for Expansion
[ Source: ciboodle ]
June 2008-
With over 100 retail stores nationwide and an ambitious plan to launch Crazy John's as Australia's first large scale mobile virtual network enabler (MVNE), a greenfield CRM sales and service solution was required to provide high profile brand partners the ability to deliver new products to market. The solution would also need to leverage existing investments in billing, marketing and financial systems and have the capacity to scale in line with expansion plans.
Automated CRM Marketing Can Optimize Customer Life Cycle
[ Source: Engagement Systems ]
January 2009-
In this white paper, you’ll learn how to transform your CRM system from a passive data center into a profit-driving machine that automates time-consuming sales and marketing processes for increased sales, reduced costs, and a better ROI for your CRM investment.
Additionally, you'll learn how to dramatically increase the return on your CRM investment and build long-term revenue by:
Semantic Discord and Data (Dis)Integration
[ Source: expressor software corporation ]
February 2008-
As business requirements continue to accelerate, the ability of existing data integration technologies to solve those requirements lags appreciably behind. In an effort to address this issue, vendors have been frantically retooling their platforms and/or buying "complementary technologies" to help them stay afloat. Unfortunately, these incremental improvements and bolt-on solutions have not been successful in resolving the core problem. What is needed is a fundamental shift in the way that data integration projects are approached. ....
The Trouble With Legacy Systems
[ Source: Hyland Software ]
May 2009-
In search of efficiency, agility, and the ability to innovate, insurers are quickly realizing their legacy systems often stand in the way of these goals. While it is clear that something needs to be done, the options available to solve the problem can be overwhelming. This white paper addresses business and technical pains insurers face as a result of aging legacy systems, addresses options for battling those pains, and advocates enterprise content management (ECM) as ....
Cosmic FFP Model Eases Enterprise Application Integration
[ Source: Infosys Technologies ]
January 2008-
While Enterprise Application Integration (EAI) software sizing poses challenges, the common industry estimation techniques provide no guideline for EAI estimation. This paper discusses the suitability of Cosmic FFP, a new international estimation model for EAI. Infosys' expert provides a productivity correction approach for more correlated size-effort trends.
Industrial Network Security With OPC Tunneling
[ Source: Integration Objects ]
September 2009-
OPC tunneling software allows the secure transfer of process data, even across multiple firewalls, Network Address Translators (NAT) and WAN networks. By not securely transmitting process data, companies expose process control networks to potential cyber attacks which can disrupt production, compromise safety, and cause significant financial losses for companies. This paper addresses the issues and challenges of using DCOM when deploying OPC technology and presents an alternative solution that addresses the industrial end-user requirements.
Saudi Aramco Abqaiq Plants Partners With Integration Objects To Optimize Plant Operations
[ Source: Integration Objects ]
July 2009-
This case study examines the system integration solution provided by Integration Objects for Saudi Aramco's Abqaiq Plants. Saudi Aramco was having difficulties with a complex IT architecture that was cumbersome and a challenge to maintain. The company found its solution from Integration Objects, which was able to provide a simpler IT architecture that was also more secure and ultimately helped Saudi Aramco optimize operations.
Tunneling Process Data Securely Through Firewalls
[ Source: Integration Objects ]
February 2009-
To not securely transmit process data exposes process control networks to potential cyber attacks which can disrupt production, compromise safety and cause significant financial losses for companies. This paper expands on the issues and challenges of using DCOM when deploying OPC technology and presents an alternative solution that addresses the industrial end-user requirements.