CRM - Worth the Investment
[ Source: AbilityCRM ]
April 2008-
The process of determining the value of an investment in CRM differs depending on the viewpoint of the decision maker. This special report examines the decision criteria from three viewpoints: the CEO, the CFO and the CIO.
Integrating Rich Reporting Into OEM Applications
[ Source: Actuate ]
September 2008-
In today’s enterprise software market, commercial software developers face two opposing forces. On the one hand there is a heightened focus on cost reduction, both from a development and licensing perspective. On the other hand, providers of enterprise software applications face ever-growing customer expectations as to the range and quality of services and functionality that must be provided. Customers now expect robust reporting, a seamless user experience and a ....
Business Platform Transformation Strategy
[ Source: Adaptivity Inc. ]
October 2008-
Today’s CIO organizations face a complex array of challenges in managing the Business Platform (the group of applications and services that implement the Business Value Chain). The business perceives technology innovation as a business differentiator, demands application portfolio stability, requires change requests to be handled promptly, experiences growth rates that are often unpredictable and exponential, and exerts continuous pressure to reduce product time to market. Complicating this, these challenges are being made to IT with ....
Integrated Claims Management System Enhances InsPro
[ Source: Anovatek Inc ]
December 2007-
Anovatek was able to successfully develop and implement a fully integrated insurance claims management application that would function in conjunction with Atiam Technologies' InsPro product. Anovatek's claims system allowed the client to market InsPro as an
end-to-end insurance product that includes policy administration and claims.
SAS Enterprise Intelligence Platform
[ Source: Anovatek Inc ]
December 2007-
SAS has developed an integrated platform for delivering enterprise intelligence. This platform, which we call the SAS Enterprise Intelligence Platform, optimally integrates individual technology components within your existing infrastructure into a single, unified system. The result is an information flow that transcends organizational silos, diverse computing platforms and niche tools — and delivers access to the insights that drive value for your organization.
The SAS Enterprise Intelligence Platform extends the value of your existing ....
The Evolution of IT Operations
[ Source: ASG ]
June 2008-
IT operations have moved from backstage to center stage with the increasing importance of business service management (BSM). Effective IT service delivery is the baseline for successful business service delivery. Improved management processes based on the IT Infrastructure Library (ITIL®) along with the strategic use of configuration management databases (CMDBs) have driven IT management processes into completely new territory. This development has been an evolutionary process. The first step was a shift away from a ....
Increasing ROI and Reducing the Risks of Your Application Portfolio
[ Source: ASG ]
October 2008-
Leading-edge businesses have come to see their software programs as organizational assets,
differentiators that distinguish them from competitors in the never-ending race for market share. Many of these same companies, however, aren’t using available resources to full potential because they lack a cross-organizational approach to managing software investments. Application Portfolio Management (APM) is coming into its own as a best practice-based approach to managing applications throughout their lifecycle.
Managing Business Service Performance in a Virtual Environment
[ Source: ASG ]
April 2008-
Virtualization is proven to deliver many IT goals - such as server consolidation - but it is increasingly being used to deliver specific business service goals. By integrating virtualization into a Business Service Management (BSM) approach, that aligns the technology directly with business goals, enterprises can achieve competitive advantage, increase customer satisfaction, and drive both top line and bottom line revenues. However, such an approach demands rigorous management processes and methodologies to achieve key business ....
IT 2010 vs. IT 2020: Will Business Reality Drive–or Derail–a New Performance Management Paradigm?
[ Source: ASG ]
May 2009-
Businesses expect IT management to demonstrate their contributions to end-user benefits and the bottom line while addressing immediate needs and long-term performance management goals. This white paper presents IT2020, a new performance management paradigm for meeting both of these expectations.
Selecting & Implementing an Effective Time & Expense Management Solution
[ Source: Atlantic Global PLC ]
August 2009-
In this guide, Atlantic Global looks at some of the common benefits of automating your timesheet and expense capture; how significant cost savings can be achieved, and how your organization can potentially improve its bottom line. Atlantic focuses on basics such as home-grown vs. dedicated solutions and client-installed software vs. software as a service (SaaS), and complex areas of tax credits and automated client billing. Using real client case studies, we highlight some of ....