CRM - Worth the Investment
[ Source: AbilityCRM ]
April 2008-
The process of determining the value of an investment in CRM differs depending on the viewpoint of the decision maker. This special report examines the decision criteria from three viewpoints: the CEO, the CFO and the CIO.
Customer Dialogue Builds Loyalty & Profit
[ Source: Active Management Techniques ]
January 2008-
Customers and potential customers are getting more sophisticated. Customers want to trust the companies they buy from and in some case may even value a relationship of sorts. However old style relationship marketing even if one calls it one-to-one marketing is becoming less effective in a world where commoditization of both products and services is becoming the norm. There is a need for more innovative and creative approaches to gaining customer trust and enhancing the ....
Solving Tech Support, CRM and Issue Tracking
[ Source: Adapt Data Solutions ]
March 2009-
This paper describes the implementation of a Web-based (SaaS) CRM and issue tracking platform for a Fortune 100 company in the oil and gas industry. The company worked with staff at Adapt Data Solutions to deliver a system that met its needs. Initial implementation was for a CRM/tech support system but eventually it was expanded to include eLearning, software downloads, repairs, and much more.
Integrated Claims Management System Enhances InsPro
[ Source: Anovatek Inc ]
December 2007-
Anovatek was able to successfully develop and implement a fully integrated insurance claims management application that would function in conjunction with Atiam Technologies' InsPro product. Anovatek's claims system allowed the client to market InsPro as an
end-to-end insurance product that includes policy administration and claims.
Thinking Outside the Cell: 6 Questions to Ask Yourself About Spreadsheet Security
[ Source: Atlantic Global PLC ]
July 2009-
The overuse and abuse of spreadsheets presents a real danger to the security and competitiveness of your organisation. This paper aims to further the debate over the viability of spreadsheets versus commercial business systems by posing 6 questions you should ask yourself if you use spreadsheets to manage your finances, expenses, projects, contracts or resources. It explores the dangers of using spreadsheets and letting them get out of control. In this paper are ....
Meeting Compliance Requirements With Document Management Software
[ Source: Cabinet NG ]
October 2009-
Compliance is of primary concern to financial service, healthcare, and government organizations. Meeting compliance regulations have historically been perceived as an onerous burden. Today, leading companies are taking a broader approach to meeting compliance and are even embracing the benefits compliance offers. Meeting compliance must be a systemic process that touches all aspects of an organization. Most governmental regulations deal with the handling of business and personal information. Regulations are designed to protect against a ....
A Profitable Approach to Complaints Management
[ Source: CDC Respond ]
February 2008-
The point at which a customer complains is often the greatest test of the relationship between the customer and their service or product provider. So it is surprising that even today many insurance companies fail to recognize the value complaints can deliver to their organization. This paper explores how companies should begin to look anew at the role and value of complaints and feedback to their organization and to consider complaints no longer as a ....
Next Generation Information Visualization
[ Source: Centrifuge Systems ]
June 2008-
The analysis problem today is very significant. Analysts of all types are overwhelmed with data which continues to grow at alarming rates. Traditional business intelligence tools are not able to satisfy the analysts need to interactively explore the data. As a result, these tools and current data visualization products are too hard to use, too static (they lack interactivity), too disconnected from the immediate needs of business users and too isolated. Interactive, visual exploration and ....
Getting to Single Contact Resolution
[ Source: ciboodle ]
June 2008-
Traditional technologies and techniques for handing customer interactions are holding back improvements to single contact resolution, and are directly impacting on the customer experience and putting customer loyalty at risk.
Modern contact center platforms provide the next generation of technology and advanced the techniques required to improve the customer experience, ultimately making single contact resolution a reality. This whitepaper explores how today's contact centers are utilising technology to succeed.
Crazy John's: CRM Platform for Expansion
[ Source: ciboodle ]
June 2008-
With over 100 retail stores nationwide and an ambitious plan to launch Crazy John's as Australia's first large scale mobile virtual network enabler (MVNE), a greenfield CRM sales and service solution was required to provide high profile brand partners the ability to deliver new products to market. The solution would also need to leverage existing investments in billing, marketing and financial systems and have the capacity to scale in line with expansion plans.