Solving Tech Support, CRM and Issue Tracking
[ Source: Adapt Data Solutions ]
March 2009-
This paper describes the implementation of a Web-based (SaaS) CRM and issue tracking platform for a Fortune 100 company in the oil and gas industry. The company worked with staff at Adapt Data Solutions to deliver a system that met its needs. Initial implementation was for a CRM/tech support system but eventually it was expanded to include eLearning, software downloads, repairs, and much more.
Agresso Business World ERP With No Expiry Date - An Architectural White Paper
[ Source: Agresso ]
January 2008-
To retain their ERP (Enterprise Resource Planning) systems for longer period companies increasingly expect their software to be highly configurable in the face of business change and to be able to take advantage of the latest technology without major commotion to their business... This white paper reviews how the technical design principles of Agresso Business World with its unique approach to data management (Information Warehouse), process modeling capability (Business Processes) and information delivery Analytics/Reporting) imbues ....
Thinking Outside the Cell: 6 Questions to Ask Yourself About Spreadsheet Security
[ Source: Atlantic Global PLC ]
July 2009-
The overuse and abuse of spreadsheets presents a real danger to the security and competitiveness of your organisation. This paper aims to further the debate over the viability of spreadsheets versus commercial business systems by posing 6 questions you should ask yourself if you use spreadsheets to manage your finances, expenses, projects, contracts or resources. It explores the dangers of using spreadsheets and letting them get out of control. In this paper are ....
BI4Dynamics Data Warehouse Surmounts Workload Gap
[ Source: BI4Dynamics ]
March 2004-
It is important to know that transactional systems such as Microsoft Dynamics NAV and reporting systems such as business intelligence solutions represent two completely different workload types, and a single system cannot be designed or tuned properly to optimize both of these workloads. Reporting and analysis using an operational system does not work effectively. BI4Dynamics NAV overcomes this gap by deploying a data warehouse, the heart of the solution.
ERP For IT And Tooling For Automation
[ Source: Cornerstone Technology BV ]
March 2009-
The question is what can be depicted to be a major key for a successful ERP implementation for the IT disciplines The primary condition for effective ERP systems for the IT-shop itself is self-automation. No human expert input or intervention! Enterprise applications must be automatically inputted into the ERP database. This aspect makes system engineering methodologies like ITIL much more consistent and complete.
Value Proposition for IBM DB2 9: Cost/Benefit Case for SAP Enterprise Migrations
[ Source: IBM ]
October 2007-
Over the next few years, most SAP users will begin to move beyond application deployment of next-generation NetWeaver solutions to large-scale migrations of core enterprise systems. This report examines the cost implications of employing Oracle 10g or IBM DB2 9 to support next-generation NetWeave solutions. It is based on input from a wide range of users.
An Approach to Effective APO Demand Planning Design And Implementation
[ Source: Infosys Technologies ]
October 2008-
SAP APO Demand Planning provides many key features and functionalities to help manage a solution in terms of effective scope management, forecast intervention, and support of the APO planning object such as a product at a location through its lifecycle. This paper helps explain some of the features that can be used effectively in your design.
Upgrade Dilemma -- SAP R/3 Enterprise or mySAP ERP?
[ Source: Infosys Technologies ]
April 2005-
SAP's recent announcement to discontinue direct maintenance support to earlier versions of its SAP R/3 software, coupled with the unveiling of its next-generation mySAP ERP and SAP R/3 Enterprise product roadmaps, create a business need to analyze which SAP version and strategy is most appropriate for your organization.
Going Lean the ERP Way
[ Source: Infosys Technologies ]
July 2008-
Enterprises need to adopt lean concepts to eliminate process waste. The eight categories of waste include overproduction, waiting, stocks and inventory, transportation, motion, processing, defects and information. In this white paper, Infosys' expert discusses three lean initiatives - process focused, package focused and hybrid lean initiatives.
An Approach to Effective APO Demand Planning Design And Implementation
[ Source: Infosys Technologies ]
October 2008-
SAP APO Demand Planning provides many key features and functionalities to help manage a solution in terms of effective scope management, forecast intervention, and support of the APO planning object such as a product at a location through its lifecycle. This paper helps explain some of the features that can be used effectively in your design.