Spector 360 for Call Centers
[ Source: SpectorSoft Corporation ]
June 2006-
Just like your Call Recorder does for phone activity, Spector 360 enables you to improve Call Center performance and security by centrally monitoring EVERYTHING your agents do on the computer.
Spector 360 lets you automatically RECORD all agent activity. REVIEW using high-level charts and graphs. Quickly ANALYZE trends and patterns. Drill down to INVESTIGATE unproductive behavior. SEARCH for specific details. And REPORT your findings from the convenience of your desktop.
Spector 360 ....
George Mason Mortgage Replaces BlackBerry with Good Technology for Enterprise Mobile Computing
[ Source: Motorola Good Technology Group ]
January 2007-
The mortgage banking business is ultra-competitive and rapidly changing. To compete in this environment requires a highly productive workforce with dependable, reliable and flexible communications so that employees can provide the best customer service possible. Read this case study to learn how George Mason Mortgage found a more robust and easy-to-manage mobility solution that helped the company accomplish its goals
Better PDF for Business
[ Source: Nuance ]
August 2008-
Existing investments in connected desktop PC systems, coupled with the pervasiveness of Microsoft Office, should provide organizations with the ability to easily automate their document processes. However, in spite of advances in technology, the costs associated with creating, sharing and storing documents continue to rise.
The single greatest challenge to streamlining document-based processes in business is the fact that there are two incompatible dominant electronic document formats - Microsoft® Office and PDF. Microsoft Office ....
Nucleus Research Analysis: NetSuite Helps Global Companies Cope
[ Source: NetSuite ]
May 2008-
This report reviews Nucleus Research's findings in a study of NetSuite OneWorld customers. Companies interviewed reported the ability to manage multiple currencies, languages, time zones, and accounting structures through a single interface. Learn more about the benefits offered to global companies.
Automated Testing Solution Accelerates System Deployment
[ Source: Infosys Technologies ]
December 2006-
A leading financial planning, asset management and insurance company used ACCORD, Infosys' regression testing solution, to provide complete automation for its server-side testing and to reduce the time and effort involved in deploying an investment management system.
Mentor Graphics Collects Customer Feedback for Product Innovation
[ Source: Brightidea, Inc. ]
December 2008-
In June 2008, Mentor Graphics launched Mentor Ideas, a Web-based environment for capturing product enhancement ideas from customers. This initiative is focused on the Mentor Graphics PADS product line and customers, and, due to the success of the initial pilot, the company has now launched a similar initiative for its Expedition product line.
IdeaStar Technology Solutions Brief - Affinity Insurance Marketing via the Web
[ Source: IdeaStar, Inc. ]
September 2008-
The Affinity distribution model illustrates the ways in which rather complex go-to-market systems can be simplified utilizing technology solutions and the Web. Moreover, Web-enabled technology solutions can be highly effective for the sale of insurance products and services to association members and affinity groups. The solution is robust however and requires a great deal of marketing savvy and technological capability. Key components of the technology solution include the Matrix, User Interface, Content Management and Analytics.
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Get to the Root
[ Source: TechWeb ]
January 2009-
Startup ClearApp helps IT diagnose problems in SOA-based environments
The Total Economic Impact™ of Daptiv PPM
[ Source: Daptiv ]
March 2009-
In August 2008, Daptiv commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) that enterprises may realize by deploying Daptiv PPM. Daptiv PPM is on-demand collaborative business software that allows organizations to select, staff, and manage projects across teams, departments, and divisions. This study illustrates the financial impact of deploying Daptiv PPM in a medium-sized, multi-location retail organization. In conducting in-depth interviews with four existing customers, Forrester found that ....
Drive Down IT Compliance and Application Costs with Automated Configuration Management
[ Source: Oracle ]
March 2009-
Today, Oracle offers Oracle Enterprise Manager a comprehensive application management solution. Oracle Enterprise Manager allows you to manage your applications top-down from a business perspective. This allows you to identify business exceptions rapidly, pinpoint root cause issues using drilldowns in the underlying technologies, and remediate the issues automatically before they become emergencies.
A key component of Oracle Enterprise Manager Configuration Management Pack is the Configuration Change Console. This console provides breakthrough capabilities to automate ....