SLM and BSM: The Future of IT Management. Are you Ready?
[ Source: ASG ]
April 2008-
Driven by globalization and competition, businesses increasingly look to IT to enable them to quickly adapt to changing business conditions, speed the delivery of products and services, and automate processes, all at lower costs. Additionally, service quality and positive customer experiences are also top priorities. The only way to meet these expectations is to cohesively manage IT—across the enterprise—from a business service point-of-view
Customer Service Portal Taps Microsoft's .Net 3.5
[ Source: Fulcrum Logic ]
October 2008-
A Web-based customer portal built on Microsoft's .Net 3.5 platform is helping an insurance industry giant with customer retention and brand management.
Fulcrum Logic’s proven delivery capability and strong commitment to leverage the right skills in the right place at the right time and cost resulted in a highly successful collaborative effort with the client team. While combating aggressive timelines, Fulcrum mobilized a committed team structure comprising business, technical and subject matter experts ....
Your Intellectual Property Deserves Iron-Clad Security from Your Outsourcer
[ Source: Long Circle ]
May 2008-
IP-based businesses now represent the largest single sector of the U.S. economy and, according to the U.S. Commerce Department, intellectual property theft costs U.S. businesses an estimated $250 billion per year and 750,000 American jobs. An outsourcer is not only tasked with R&D development, but equally important, is expected to keep that intellectual property safe. No company can afford to do business with an outsourcing vendor that bypasses or takes shortcuts with security. As ....
Improving Bottom Line Performance Through Precision Forecasting And Scheduling
[ Source: GMT Corporation ]
March 2009-
Whether in a contact center or bank branch environment, workforce managers everywhere face the constant challenge of balancing the yin and yang priorities of service levels and labor costs. This is especially true in today's economic environment where inaccurate forecasts can lead to poor scheduling decisions and can have dramatic impact on bottom line profitability. In this guide, GMT Corp. analyzes how to improve bottom-line performance in contact centers and bank branches through precision forecasting ....
How News Can Increase Your Web Site's Profits: Why Buying News And Content For Your Website Will Make Money
[ Source: www.comtex.com ]
November 2008-
This whitepaper examines the challenges of increasing the return on investment for your Web site through the use of licensed news and content. It introduces the benefits of buying custom, licensed newsfeeds from an established news aggregator, and expands on the proven benefits.
On-Demand ERP in the Enterprise: A Practical CIO Guide to Implementation
[ Source: NetSuite ]
July 2009-
This independent research and analysis report, prepared and published by Phil Wainewright, one of the world's foremost authorities on business automation and ZDNet writer on Software as a Service (SaaS), provides a framework for crafting a SaaS strategy and implementing SaaS ERP within enterprises. The paper will examine key concerns such as data integrity in enterprise systems, maintaining compliance and ensuring proper process management, as well as discussing new skills and approaches to help maximize ....
Burt's Bees Builds Sales With SOLYS Demand Data Solution
[ Source: LumiData ]
August 2009-
This case study outlines the challenges of assessing demand data in a timely fashion. The paper shows how the SOLYS demand data solution has helped Burt's Bees Target team save time, increase volume, improve supply chain management, optimize promotions, and improve internal and external communication.
Realizing Business Value through Collaborative Document Development
[ Source: Value Prism Consulting ]
October 2009-
Collaborative Document Development is a business process that is common to organizations across all industries and all functional areas. In every business, information is communicated through reports and presentations - documents which are used in decision making at every level within an organization.
Collaborative Document Development describes how process stakeholders collaborate, create content, review content, revise content, publish final drafts, and archive important business documents. This paper describes how groups from a variety of industries ....
How IT Leaders Are Capturing Missed Savings
[ Source: ICG Commerce ]
November 2009-
According to The Hackett Group, three in four companies have failed to drive enough SG&A reductions to offset declining revenues. Facing increased pressure for cost reductions, IT leaders from companies like Whirlpool, Kimberly-Clark and Hertz are responding by gaining greater control over project expenditures – a large but largely under-managed area of spending.
According to a recent performance study, IT organizations typically "self-source" these purchases (e.g., custom software applications, one-time hardware ....
4 Myths Of Outsourcing for Project Managers
[ Source: S5 Systems ]
May 2008-
This paper outlines the common myths related to outsourcing as it related to project managers. Reviewing these myths will help in making informed decision for the next outsourced project.