VoiceCon Orlando 2009 Keynote: James O'Neill, Siemens
[ Source: TechWeb ]
April 2009-
The Wednesday keynote address delivered by James O'Neill, CEO, Siemens Enterprise Communications.
HD VoIP Sounds Better
[ Source: Audiocodes ]
January 2009-
For over 100 years, telephones have grown to become a primary means of communications in both our personal and business lives. Even with all the changes from analog to digital, wireline to mobile and eventually to Voice over IP, one thing has remained consistent – limited audio quality. Why do we have to sound like air traffic controllers when spelling out confirmation codes? “Papa, Alpha, Delta”. This is due to the limitations that the ....
The Hidden Cost Of Technology Failure In The Contact Center
[ Source: Empirix ]
September 2009-
A new survey conducted among UK enterprises by the Customer Experience Foundation, sponsored by Empirix, has uncovered the dramatic effect that delays in contact center technology projects can have on costs, customer service, and business overall. As part of the study, UK business, technical, and project management staff at more than 100 private sector companies were interviewed.
Bayesian Forecasting of an Inhomogeneous Poisson Process With Applications to Call Center Data
[ Source: University of Pennsylvania ]
January 2008-
A call center is a centralized hub that exists solely for the purpose of making or attending calls to or from customers or perspective customers. In today’s economy, call centers have not only become the primary point of contact between customers and businesses but also a major investment for many organizations. Due to the magnitude of these operations, call center supervisors need to staff their organization efficiently in order to provide a satisfactory level of ....
Contact Center Compliance With the New California Telemarketing Legislation
[ Source: Noble Systems ]
January 2008-
The California Public Utilities Commission has mandated new guidelines limiting allowable abandonment rates for companies utilizing predictive dialers to make outbound phone calls to residents of the state. Telemarketers are required to keep records of all abandoned calls to ensure compliance. This paper provides outlines of new regulations. It also presents suggestions for technologies and methods that contact centers can use to stay in compliance with the new laws, not only in California, but as ....
VoiceCon Orlando 2009 Keynote: Gurdeep Singh Pall, Microsoft
[ Source: TechWeb ]
April 2009-
The Wednesday keynote address delivered by Gurdeep Singh Pall, Corporate Vice President, Unified Communications, Microsoft.
Revealing VOIP Adoption Trends
[ Source: Interactive Intelligence ]
August 2009-
Is your company ahead of the pack or lagging behind when it comes to VOIP adoption?
Find out when you read the answers provided by CIO Magazine subscribers.
In this research report you’ll discover:
• Management’s top concerns
• Factors driving adoption
• Who’s using VOIP
Read the full report today.
Unified Communications: Capturing The Growth Wave
[ Source: Ubiquitous Connections ]
June 2009-
Leading research suggests that the Unified Communications (UC) market in Europe is primed for phenomenal growth over the next four to five years. Despite this, there is little evidence that the manufacturing vendors in the space are making the required investments in order to capitalize on the growth opportunity. Recognizing that UC represents an expanded chapter of the convergence of voice, data and video, vendors need to develop sales channels with improved capabilities, new routes ....
Telcos in the Cloud: Claiming a Seat at the Table
[ Source: VoiceCon ]
July 2009-
Given the myriad challenges telcos face to their core businesses, they cannot allow themselves to be left out of the emerging "cloud" revenue opportunity. They must get on the cloud bus or risk being thrown under it.
Also in this report:
- Telcos are beginning to insert themselves into the cloud conversation by approaching the cloud in a way that highlights their current network assets and network-related capabilities.
....
VoiceCon Orlando 2009: Mark Hemmert , Psytechnics
[ Source: TechWeb ]
March 2009-
Eric Krapf talks to Mark Hemmert , VP of Sales and Operations at Psytechnics about the company's QoE solutions for voice and video quality assessment.