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Crazy John's: CRM Platform for Expansion [ Source: ciboodle ]
June 2008- With over 100 retail stores nationwide and an ambitious plan to launch Crazy John's as Australia's first large scale mobile virtual network enabler (MVNE), a greenfield CRM sales and service solution was required to provide high profile brand partners the ability to deliver new products to market. The solution would also need to leverage existing investments in billing, marketing and financial systems and have the capacity to scale in line with expansion plans.

[CASE STUDY]

Revealing VOIP Adoption Trends [ Source: Interactive Intelligence ]
August 2009- Is your company ahead of the pack or lagging behind when it comes to VOIP adoption?

Find out when you read the answers provided by CIO Magazine subscribers.

In this research report you’ll discover:
• Management’s top concerns
• Factors driving adoption
• Who’s using VOIP

Read the full report today.

[WHITE PAPER]

Strategic Marketing: Positioning Your Business For Success [ Source: Strategic Marketing Concepts ]
July 2008- Whether your business has been active with a history of accomplishment or is a new business that's trying to make its mark, how you position your business in the marketplace will determine its success. This white paper explores the use of strategic marketing and how to use it to position your business to take advantage of its strengths.

[WHITE PAPER]

7 Questions to Ask Before Choosing a Video Conferencing Solution: [ Source: TANDBERG ]
October 2008- Don’t have the time or money to support the travel demands of your far-flung operations? Video conferencing has emerged as the on-demand solution for a fraction of any travel and expense budget. But the explosion of video communications has created a multitude of video conferencing products — and it’s increasingly difficult to navigate the maze of choices and end up with a solution that’s powerful enough to meet your communications needs ....

[WHITE PAPER]

Unified Communications: Capturing The Growth Wave [ Source: Ubiquitous Connections ]
June 2009- Leading research suggests that the Unified Communications (UC) market in Europe is primed for phenomenal growth over the next four to five years. Despite this, there is little evidence that the manufacturing vendors in the space are making the required investments in order to capitalize on the growth opportunity. Recognizing that UC represents an expanded chapter of the convergence of voice, data and video, vendors need to develop sales channels with improved capabilities, new routes ....

[WHITE PAPER]

Overcoming Single Provider MPLS Limitations [ Source: Virtela ]
August 2009- In this paper, Frost & Sullivan reviews the limitations associated with taking a single-provider approach to MPLS networks and contrasts them to the benefits of a global multi-carrier MPLS network.

They examine Virtela’s Global Service Fabric (GSF) which melds MPLS technology and service delivery to reliably deliver the full benefits of performance routing MPLS technology with the comprehensive geographic reach and route diversity of multiple MPLS providers. Virtela’s GSF multi-carrier network approach overcomes mapping ....

[WHITE PAPER]

Telcos in the Cloud: Claiming a Seat at the Table [ Source: VoiceCon ]
July 2009- Given the myriad challenges telcos face to their core businesses, they cannot allow themselves to be left out of the emerging "cloud" revenue opportunity. They must get on the cloud bus or risk being thrown under it.

Also in this report:
- Telcos are beginning to insert themselves into the cloud conversation by approaching the cloud in a way that highlights their current network assets and network-related capabilities.

....

[RESEARCH/ANALYST REPORT]