CRM - Worth the Investment
[ Source: AbilityCRM ]
April 2008-
The process of determining the value of an investment in CRM differs depending on the viewpoint of the decision maker. This special report examines the decision criteria from three viewpoints: the CEO, the CFO and the CIO.
How Executives and Boards Can Help Improve Large Technology Projects
[ Source: Brand Velocity ]
October 2008-
Project failure in large enterprise technology projects is, unfortunately, very common from an operating and financial perspective. In fact, independent studies have shown that 7 in 10 technology projects struggle – or fail completely. With millions of dollars, key resources and company reputations on the line, a 30% enterprise project success rate is alarming. However, large-scale technology project failure is not inevitable – nor irreversible – if the right steps are taken. In ....
Mentor Graphics Collects Customer Feedback for Product Innovation
[ Source: Brightidea, Inc. ]
December 2008-
In June 2008, Mentor Graphics launched Mentor Ideas, a Web-based environment for capturing product enhancement ideas from customers. This initiative is focused on the Mentor Graphics PADS product line and customers, and, due to the success of the initial pilot, the company has now launched a similar initiative for its Expedition product line.
IBM Rational To MyEclipse Blue Edition Migration
[ Source: Genuitec, LLC ]
September 2009-
The goal of this white paper is to explore and resolve common concerns and issues surrounding a migration of your development environment from IBM’s Rational Application Developer (RAD) to MyEclipse Blue Edition from Genuitec. Why might a company choose to migrate their development tools? If the migration is decided upon, how would this be done easily and effectively? This paper will answer these common types of questions, as well as explore any intangibles that may ....
Would You Bank With Your Bank? How Technology Can Help Banks Restore Customer Confidence
[ Source: GXS ]
April 2009-
Bailouts, mergers, failures, and acquisitions. These are familiar words that were all too frequently the lead stories in the financial services industry in 2008. What will it take to restore corporates' trust in the financial services industry? Recent headlines have not only increased the pressures in the marketplace but have also created new opportunities for regional and community banks to capture market share away from the big boys.
Envisioning the Medical Device Company of the Future
[ Source: HCL Technologies ]
September 2008-
The U.S. market for medical devices is expected to reach $89 billion this year. But with this promising opportunity comes the added pressure for medical device companies to stay ahead of the competition through innovation at a reduced cost.
According to an online survey conducted by Knowledge@Wharton and HCL Technologies, industry respondents see outsourcing as a potential solution to this challenge, and yet they are aware that this new set of tools brings with ....
SaaS for IT Service Management
[ Source: HP ]
April 2009-
It is tempting to react to the downturn in the economy by cutting costs across the board, including investments in customer satisfaction. However, customers will not put up with poor service in any economy. Investments in service management today will not only lead to improved customer satisfaction, but ultimately customer retention.
Of course, these investments must be made wisely. One attractive option is to deploy service ....
How IT Leaders Are Capturing Missed Savings
[ Source: ICG Commerce ]
November 2009-
According to The Hackett Group, three in four companies have failed to drive enough SG&A reductions to offset declining revenues. Facing increased pressure for cost reductions, IT leaders from companies like Whirlpool, Kimberly-Clark and Hertz are responding by gaining greater control over project expenditures – a large but largely under-managed area of spending.
According to a recent performance study, IT organizations typically "self-source" these purchases (e.g., custom software applications, one-time hardware ....
Federal CTO Agenda: The Industry's Advice to President Obama
[ Source: InformationWeek ]
February 2009-
We asked more than two dozen industry leaders, from CEOs to private and public sector CIOs, what should be top of mind for President Obama's chief technology officer. Their response: Think big and transformational. And get going now. We also surveyed 853 IT pros on what they think. See what they had to say by downloading this free research now, for a limited time only.
2009 IT Salary Survey: Meager Raises, Solid Prospects
[ Source: InformationWeek ]
April 2009-
Raises are notably smaller than a year ago, and the pay shifts track the industries and regions hardest hit during this recession. Job security’s shrinking, and concerns are rising again about the IT career path. In all, though, IT careers are looking safer than many others in this economic downturn. Get all the findings in InformationWeek's comprehensive, annual IT Salary Survey.