Outlook for 2007
[ Source: InformationWeek ]
January 2007-
What does 2007 hold for your organization? InformationWeek Research provides an early look of what's on tap for 2007 in its annual Outlook for 2007 study. Business and technology priorities, IT spending plans, and IT hiring plans are documented in this 12-page report.
Key report areas include:
IT budget allocations
Business priorities
Technology and product plans
IT Hiring Plans
Responses are trended with ....
Underwriting Just Got Easier: Technology Integration at Unitrin Direct Enhances Customer Service
[ Source: Optical Image Technology - DocFinity ]
October 2007-
Unitrin Direct, an insurer that sells direct-to-consumer automobile insurance nationwide, had a vision to significantly expedite services and increase efficiency with integrated technologies. They began by automating the processing of returned mail, incomplete customer submissions, and collection of signatures required on underwriting documents. Integration of DocFinity document management and digital workflow software with their third-party automated call system, policy management software, third-party capture and indexing provider, claims management system, and data review criteria stored on ....
Top 5 Myths of Screen Scraping
[ Source: Seagull Software ]
June 2008-
Many organizations with mainframe, System i or OpenVMS applications still ask their employees to use green-screen (or text-based) user interfaces to work with essential business information. Green-screens are a business problem and a technology problem. They're unappealing, hard to learn, intimidating, and accessible only with terminal emulation software. They’re also incompatible with modern application integration methods like Web services and SOA.
The appeal of screen-scraping is understandable — it's simple and inexpensive. But many ....
Improving Bottom Line Performance Through Precision Forecasting And Scheduling
[ Source: GMT Corporation ]
March 2009-
Whether in a contact center or bank branch environment, workforce managers everywhere face the constant challenge of balancing the yin and yang priorities of service levels and labor costs. This is especially true in today's economic environment where inaccurate forecasts can lead to poor scheduling decisions and can have dramatic impact on bottom line profitability. In this guide, GMT Corp. analyzes how to improve bottom-line performance in contact centers and bank branches through precision forecasting ....
ERP For IT And Tooling For Automation
[ Source: Cornerstone Technology BV ]
March 2009-
The question is what can be depicted to be a major key for a successful ERP implementation for the IT disciplines The primary condition for effective ERP systems for the IT-shop itself is self-automation. No human expert input or intervention! Enterprise applications must be automatically inputted into the ERP database. This aspect makes system engineering methodologies like ITIL much more consistent and complete.
Project Portfolio Management: An Overview
[ Source: Atlantic Global PLC ]
August 2009-
Project Portfolio Management (PPM) is about how the business manages projects as short-, medium-, and long-term strategic investments. It helps the business establish a clear line of sight from the top right down to the individual project layer -- giving you the ability to spot project redundancies before they happen. From the strategic viewpoint, it allows stakeholders, business leaders, and executives to see clearly and understand how effective their strategies are and, if necessary, which ....
Realizing Business Value through Collaborative Document Development
[ Source: Value Prism Consulting ]
October 2009-
Collaborative Document Development is a business process that is common to organizations across all industries and all functional areas. In every business, information is communicated through reports and presentations - documents which are used in decision making at every level within an organization.
Collaborative Document Development describes how process stakeholders collaborate, create content, review content, revise content, publish final drafts, and archive important business documents. This paper describes how groups from a variety of industries ....
How IT Leaders Are Capturing Missed Savings
[ Source: ICG Commerce ]
November 2009-
According to The Hackett Group, three in four companies have failed to drive enough SG&A reductions to offset declining revenues. Facing increased pressure for cost reductions, IT leaders from companies like Whirlpool, Kimberly-Clark and Hertz are responding by gaining greater control over project expenditures – a large but largely under-managed area of spending.
According to a recent performance study, IT organizations typically "self-source" these purchases (e.g., custom software applications, one-time hardware ....
The Hidden Cost Of Technology Failure In The Contact Center
[ Source: Empirix ]
September 2009-
A new survey conducted among UK enterprises by the Customer Experience Foundation, sponsored by Empirix, has uncovered the dramatic effect that delays in contact center technology projects can have on costs, customer service, and business overall. As part of the study, UK business, technical, and project management staff at more than 100 private sector companies were interviewed.
The Solaris 10 Advantage: Understanding the Real Cost of Ownership of Red Hat Enterprise Linux
[ Source: Crimson Consulting Group ]
January 2008-
This paper published by Crimson Consulting Group discusses the solaris 10 advantage: understanding the real cost of ownership of red hat enterprise linux. Long-term cost of ownership is a more accurate metric than acquisition cost in making an operating system decision. CIOs considering Linux should be aware that other UNIX operating system providers, such as Sun Microsystems, may offer better long-term cost of ownership as compared to Linux. This paper discusses a study based on ....