Epic boasts that its Practice Management system's Cadence Enterprise Scheduling software component makes it easy for end users to schedule any type of visit or procedure from anywhere in the organization. IT and office managers appreciate that Cadence serves as an intelligent partner for users, providing context-specific instructions, conflict checking, and tools for complicated appointment searches. Another appealing feature is the comprehensive rules-based scheduling feature that accommodates the needs of each clinician, room, and piece of equipment, thereby optimizing the use of staff and capital resources throughout the practice.
Users also like the integrated single billing office (SBO) feature that includes a single bill and payment plan that increases patient satisfaction; a single account that simplifies follow-up and back office staffing; and a single point of customer service that is convenient for patients and helps simplify administration. The Resolute Professional Billing component is designed to reduce accounts receivable days, produce accurate claims, and allow for paperless collection. The Resolute system makes it easy for office personnel to track revenue from individual billing entities, and its reporting tools allow personnel to analyze financial performance.