Healthcare // Clinical Information Systems
03:11 PM

Hospital Supply System Improving Bill Accuracy

By simplifying medical supply record-keeping, a patient-charge capture system is helping a hospital system capture hundreds of thousands of dollars in lost revenue.

Inaccurate and late collection of the data about the supplies -- such as gauze, sutures, and other items used during patient care, treatments, and surgical procedures -- resulted in Appalachian often having to re-bill or late-bill patients, insurance companies, and government payers like Medicare and Medicaid, and often not billing anyone for supplies.

That meant hundreds of thousands of dollars annually in supply costs that Appalachian would be forced to write off or absorb without reimbursement, said Prescott.

The new system saves time for clinical staff in recording the use of patient supplies, as well as helping administrative staff be more productive in not having to track down and reconcile missing information for billing, said Sherrie King, an internal auditor at Appalachian.

Besides making supply-data capture easier for nursing staff, the new system "saves a lot of administrative headaches and also improves patient satisfaction," by reducing billing errors that often resulted in patients and their insurers receiving revised or additional bills to reflect supply-related mistakes, Prescott said.

Appalachian hasn't yet quantified the labor-related savings enabled by the new patient-charge capture system, but knows it's already helping to increase hospitals' revenue about 2% since being rolled out, said King.

Also, the new Point of Use system records the supplies used in various departments of the hospital, aiding in reporting and budget planning processes for each department, said Prescott. Before, patient supply data "all went into one bucket," he said.

2 of 2
Comment  | 
Print  | 
More Insights
Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek Tech Digest August 03, 2015
The networking industry agrees that software-defined networking is the way of the future. So where are all the deployments? We take a look at where SDN is being deployed and what's getting in the way of deployments.
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
Everyone wants a well-educated, successful workforce but just how do you get one? And what, precisely, do you think you can do with it? To answer those and other questions, George Colombo had a conversation with Elliott Masie, head of The MASIE Center, a Saratoga Springs, NY think tank focused on how organizations can support learning and knowledge within the workforce.
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.