At a meeting of top U.S. airlines executives last week, Northwest Airlines Inc. CEO Richard Anderson recommended that the Air Transport Association discuss developing a data-protection protocol to address privacy concerns about passenger data. The airline executives' meeting comes days after Northwest Airlines admitted it provided NASA researchers with three months worth of passenger data in the wake of the Sept. 11, 2001, terrorist attacks.
The Business of Going DigitalDigital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.
What The Business Really Thinks Of IT: 3 Hard TruthsThey say perception is reality. If so, many in-house IT departments have reason to worry. InformationWeek's IT Perception Survey seeks to quantify how IT thinks it's doing versus how the business views IT's performance in delivering services - and, more important, powering innovation. The news isn't great.