Amdocs Inc. is introducing the first major upgrade to ClarifyCRM since it bought the software from Nortel Networks last year. The suite includes greater focus on business operations, analytics, process management, and integration. According to AMR Research, Clarify was among the top CRM vendors when Nortel bought it in 1999 but now ranks No. 11.
The Business of Going DigitalDigital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.
Join InformationWeek’s Lorna Garey and Mike Healey, president of Yeoman Technology Group, an engineering and research firm focused on maximizing technology investments, to discuss the right way to go digital.