Amdocs Inc. is introducing the first major upgrade to ClarifyCRM since it bought the software from Nortel Networks last year. The suite includes greater focus on business operations, analytics, process management, and integration. According to AMR Research, Clarify was among the top CRM vendors when Nortel bought it in 1999 but now ranks No. 11.
5 Top Federal Initiatives For 2015As InformationWeek Government readers were busy firming up their fiscal year 2015 budgets, we asked them to rate more than 30 IT initiatives in terms of importance and current leadership focus. No surprise, among more than 30 options, security is No. 1. After that, things get less predictable.