We asked customers of the largest outsourcers to evaluate their partners on expertise, reliability and a host of additional service and sourcing criteria.
InformationWeek Research's Analyzing the Outsourcers report includes the results of more than 420 customer evaluations. Business-technology professionals involved in determining, administering or managing one or more of their organization's relationships with IT outsourcers evaluated at least one of the following 6 outsourcers:
The study evaluates customer satisfaction across ten important criteria, including:
The results of these customer evaluations as well as outsourcing spending levels and factors driving outsourcing are included in this xx-page report. Use this study to understand strengths and weaknesses of outsourcers based upon customer evaluations and also to benchmark your organization’s outsourcing plans.