10:25 AM

Analyzing the Outsourcers 2006: Global Service Providers

We asked customers of the largest outsourcers to evaluate their partners on expertise, reliability and a host of additional service and sourcing criteria.

InformationWeek Research's Analyzing the Outsourcers report includes the results of more than 420 customer evaluations. Business-technology professionals involved in determining, administering or managing one or more of their organization's relationships with IT outsourcers evaluated at least one of the following 6 outsourcers:

  • Accenture
  • Computer Sciences Corporation
  • EDS
  • Hewlett-Packard
  • IBM
  • Wipro
  • The study evaluates customer satisfaction across ten important criteria, including:

  • Ability to adhere to internal standards
  • Availability of experts/specialists
  • Cost/value
  • Globally consistent operations
  • Innovation
  • Operational/financial flexibility
  • Range of service offerings
  • Reliability
  • SLAs
  • Strategic advice
  • Training/amount of experience
  • Vendor Reputation
  • Vertical industry knowledge
  • The results of these customer evaluations as well as outsourcing spending levels and factors driving outsourcing are included in this xx-page report. Use this study to understand strengths and weaknesses of outsourcers based upon customer evaluations and also to benchmark your organization’s outsourcing plans.

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