Analyzing the Outsourcers 2006: Global Service Providers
We asked customers of the largest outsourcers to evaluate their partners on expertise, reliability and a host of additional service and sourcing criteria.
InformationWeek Research's Analyzing the Outsourcers report includes the results of more than 420 customer evaluations. Business-technology professionals involved in determining, administering or managing one or more of their organization's relationships with IT outsourcers evaluated at least one of the following 6 outsourcers:
Computer Sciences Corporation
The study evaluates customer satisfaction across ten important criteria, including:
Ability to adhere to internal standards
Availability of experts/specialists
Globally consistent operations
Range of service offerings
Training/amount of experience
Vertical industry knowledge
The results of these customer evaluations as well as outsourcing spending levels and factors driving outsourcing are included in this xx-page report. Use this study to understand strengths and weaknesses of outsourcers based upon customer evaluations and also to benchmark your organization’s outsourcing plans.
The Business of Going DigitalDigital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.