Government // Enterprise Architecture
Commentary
9/11/2008
10:45 AM
Sandy Kemsley
Sandy Kemsley
Commentary
Connect Directly
RSS
E-Mail
50%
50%
Repost This

Customers Say the Darnedest Things

At yesterday's lunch presentation at the Gartner BPM Summit in Washington DC, Alan Trefler (CEO of Pegasystems) discussed how it's possible to put business process management right in the hands of business users. There will be some IT oversight and support, of course, but you just have to convince the users, Tom Sawyer-like, that they really want to paint this fence...

At yesterday's lunch presentation at the Gartner BPM Summit in Washington DC, Alan Trefler (CEO of Pegasystems) discussed how it's necessary - and possible - to put business process management right in the hands of the business users and let them do it themselves. There will be some IT architectural oversight and support, of course, but you just have to convince the users, Tom Sawyer-like, that they really want to paint this fence.I was sitting beside the BPM architect from one of Pega's customers, and at the end of the talk I turned to him and asked "Do your business users do this?" His response: "Oh, hell, no!"

We still have a ways to go on this issue...At yesterday's lunch presentation at the Gartner BPM Summit in Washington DC, Alan Trefler (CEO of Pegasystems) discussed how it's possible to put business process management right in the hands of business users. There will be some IT oversight and support, of course, but you just have to convince the users, Tom Sawyer-like, that they really want to paint this fence...

Comment  | 
Print  | 
More Insights
Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek Elite 100 - 2014
Our InformationWeek Elite 100 issue -- our 26th ranking of technology innovators -- shines a spotlight on businesses that are succeeding because of their digital strategies. We take a close at look at the top five companies in this year's ranking and the eight winners of our Business Innovation awards, and offer 20 great ideas that you can use in your company. We also provide a ranked list of our Elite 100 innovators.
Video
Slideshows
Twitter Feed
Audio Interviews
Archived Audio Interviews
GE is a leader in combining connected devices and advanced analytics in pursuit of practical goals like less downtime, lower operating costs, and higher throughput. At GIO Power & Water, CIO Jim Fowler is part of the team exploring how to apply these techniques to some of the world's essential infrastructure, from power plants to water treatment systems. Join us, and bring your questions, as we talk about what's ahead.