Google Fixes Outage-Causing Flaw In App-Hosting Platform - InformationWeek
IoT
IoT
Cloud // Software as a Service
News
6/19/2008
07:21 PM
50%
50%

Google Fixes Outage-Causing Flaw In App-Hosting Platform

The search engine also introduced paid service plans for its Web site Optimizer, an online tool for testing a site's content for its effectiveness in reaching visitors.

Google on Thursday said it has fixed the technical snafu that brought down the search engine's Web application hosting service for several hours this week.

Also on Thursday, Google introduced paid service plans for its Web site Optimizer, an online tool for testing a site's content for its effectiveness in reaching visitors.

On its App Engine outage, Google engineers identified the root cause of the flaw that returned errors to data-store queries from subscribers' hosted sites on Tuesday, Pete Koomen, product manager for the service, said. To correct the problem, Google implemented controls to ensure that queries would no longer trigger the flaw and "bugs like this in the future don't affect the stability of the systems as a whole."

"All of our systems are currently operating smoothly," Koomen said.

The outage started about 6:30 a.m. Pacific time with error returns to a small percentage of data-store requests. The number of error returns increased significantly between 9 a.m. and 11:30 a.m. and again at 12:40 p.m. before Google was able to isolate the problem and bring the system back to normal.

Other Internet companies, such as online retailer Amazon.com, are also offering so-called "cloud computing" services. Potential corporate customers, however, have remained wary, because of a number of concerns, such as whether they would get locked into a single vendor with their data or applications held hostage, or would consumer-oriented vendors such as Google and Amazon stay in the corporate IT business for the long haul? There's also the question of government regulations that may not allow certain data to be hosted outside an organization.

With the new Web Optimizer services, Google was responding to users who wanted live technical assistance, and not just the free online resources offered by the company. To address the demand, Google has put together a list of authorized consultants who have agreed to offer hourly services in three packages.

The first is $250 an hour to answer specific questions. There's a maximum of one call per hour. The second is $600 for three hours to deal with more complex issues. The time must be used up within six months. The third is $1,200 for eight hours of consultation over 12 months.

Services include design, set-up and implementation, report analysis, a la carte incident consultation, phone and Internet-chat support and personalized training.

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
How Enterprises Are Attacking the IT Security Enterprise
How Enterprises Are Attacking the IT Security Enterprise
To learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Register for InformationWeek Newsletters
White Papers
Current Issue
2017 State of Data and Analytics
Today's companies are differentiating themselves using data analytics, but the journey requires adjustments to people, processes, technology, and culture. 
Video
Slideshows
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
Join us for a roundup of the top stories on InformationWeek.com for the week of November 6, 2016. We'll be talking with the InformationWeek.com editors and correspondents who brought you the top stories of the week to get the "story behind the story."
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll