Google said at 10:46 a.m. PT that the issue had been fixed and expressed regret for the incident. "We apologize for the inconvenience and thank you for your patience and continued support," the company said. "Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better."
In general, the majority of cloud service customers tend to accept that failures happen if companies are prompt and forthright in their communication about downtime and restoration of service. Amazon, Google, and Microsoft have all improved how they report on service issues. However, Microsoft continues to keep its Office 365 Service Health Dashboard hidden behind a login Web page, despite the public availability of its Windows Live dashboard.
See the future of business technology at Interop Las Vegas, May 6-10. It's the best place to learn how cloud computing, mobile, video, virtualization, and other key technologies work together to drive business. Register today with priority code CPQCNL07 to get a free Expo Pass or to save 25% on Flex and Conference passes..
IT Service Management Must EvolveThe idea of technology being delivered as a service appeals to the 409 IT pros responding to our Service-Oriented IT Survey. But cloud providers are competing for that work, and CIOs are being selective.