Google said at 10:46 a.m. PT that the issue had been fixed and expressed regret for the incident. "We apologize for the inconvenience and thank you for your patience and continued support," the company said. "Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better."
In general, the majority of cloud service customers tend to accept that failures happen if companies are prompt and forthright in their communication about downtime and restoration of service. Amazon, Google, and Microsoft have all improved how they report on service issues. However, Microsoft continues to keep its Office 365 Service Health Dashboard hidden behind a login Web page, despite the public availability of its Windows Live dashboard.
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